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There are various reasons you may need to link tickets together. Maybe there is an outage, or maybe the requestor reported the same issue in multiple tickets. In ticketing you can link these issues together.
You can search for tickets you would like to link to your current ticket. You can search by subject or ticket number. Simply click on the magnifying glass.
There will be future enhancements on this feature. Such as if you close the parent ticket, you’ll beprompted to close all child tickets.