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Update Custom Created Status

Access level needed

Ticket Admin 

Instructions

1. From the menu on the left select Ticket Mgmt 

2. Click on Ticket Management to expand the Ticketing menu 

3. Click on Settings >Process Flows 

4. Now select James-Ticketing Process 

5. Select the Status you want to modify 

6. Make your changes 

7. Click Update

Download Document

Update Custom Created Status

Access level needed

Ticket Admin 

Instructions

1. From the menu on the left select Ticket Mgmt 

2. Click on Ticket Management to expand the Ticketing menu 

3. Click on Settings >Process Flows 

4. Now select James-Ticketing Process 

5. Select the Status you want to modify 

6. Make your changes 

7. Click Update

Download Document
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.