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1. Open the ticket that you want to assign from the ticketing list by clicking on the ticket number.
Note: Ticketing list is the list of all tickets in your queues and can be accessed by Ticket Mgmt -> My Tickets.
2. Look for Assign To
3. Next to it is a dropdown box, click on the dropdown box
4. You can either search by typing the name or scrolling through the list, click on the name once you find the one you want
5. Click Update Ticket