Ticketing 2.0 Tagging Someone in a Note

You can tag someone in your note to call them out if needed. This will automatically add themas a watcher on the ticket.

1. Open the ticket that you want to update

2. Scroll down to the Notes section (Right under Attachments)

3. To call out the person simply type @

4. This will cause a dropdown list of name to appear, you can scroll through the list orcontinue typing out the name

5. Select the person and write your note

Note: If you do not see the person in the list add them manually as a watcher.

6. Click on one of the following when done:

• ‘Save & Notify Requester’ (when note type is Public)
• ‘Save’ (when note type is Internal)
• ‘Save & Escalate’ (when note type is Chase)
• ‘Save & Mark Resolved’ (when note type is Resolution)