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About Quick Notes

Quick Notes are pre-defined notes created for all agents in a Team to use.  These are typically notes that you constantly have to write up the same thing or templates for specific scenarios.  

By default, you will get 3 Quick Notes:

1.     Ticket Acknowledge – informs requestor that their ticket was received

2.     Update on a ticket progress –informs the requestor that someone is actively working on the ticket

3.     More information from customer –requesting more information of the issue

Download Document

About Quick Notes

Quick Notes are pre-defined notes created for all agents in a Team to use.  These are typically notes that you constantly have to write up the same thing or templates for specific scenarios.  

By default, you will get 3 Quick Notes:

1.     Ticket Acknowledge – informs requestor that their ticket was received

2.     Update on a ticket progress –informs the requestor that someone is actively working on the ticket

3.     More information from customer –requesting more information of the issue

Download Document
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