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Quick Notes are pre-defined notes created for all agents in a Team to use. These are typically notes that you constantly have to write up the same thing or templates for specific scenarios.
By default, you will get 3 Quick Notes:
1. Ticket Acknowledge – informs requestor that their ticket was received
2. Update on a ticket progress –informs the requestor that someone is actively working on the ticket
3. More information from customer –requesting more information of the issue