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Ticketing Dashboard

Who can see the dashboard?

Live Chat Supervisors

About the Dashboard

On the Dashboard, you can find some basic information on the ticket performance:

YoAfter selecting your date range you have an overview on:

· Tickets by Status

· Tickets by Channel

· Resolution time

· Tickets by Queue & Status

· First Response Time

· Bot Performance

· Agent Performance

Download Document

Ticketing Dashboard

Who can see the dashboard?

Live Chat Supervisors

About the Dashboard

On the Dashboard, you can find some basic information on the ticket performance:

YoAfter selecting your date range you have an overview on:

· Tickets by Status

· Tickets by Channel

· Resolution time

· Tickets by Queue & Status

· First Response Time

· Bot Performance

· Agent Performance

Download Document
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.