Ticketing 2.0 Using a Quick Note in a Ticket
![](https://cdn.prod.website-files.com/63e25be3f4b49456411df88b/63e55183f4392e7cd5fb5414_Blogs_Page.webp)
Instead of typing up a note manually, if there is a pre-existing Quick Note simply:
1. Open the ticket that you want to add a note to
2. Scroll down to the Notes section found under attachments
![](https://cdn.prod.website-files.com/63e3bd1943813b219ca26303/64c93ac50856b5a5e85f3122_Screen%20Shot%202023-08-01%20at%2011.01.00%20AM.webp)
3. Make Sure the Notes tab is selected (writing will show in blue with a blue line under it)
![](https://cdn.prod.website-files.com/63e3bd1943813b219ca26303/64c93add5e3123899206e196_Screen%20Shot%202023-08-01%20at%2011.01.08%20AM.webp)
4. Click in the Add some Comment… box to expand the full Notes section
![](https://cdn.prod.website-files.com/63e3bd1943813b219ca26303/64c93aed62e7981a0c6e63e2_Screen%20Shot%202023-08-01%20at%2011.01.15%20AM.webp)
5. Click on Select a Quick Note dropdown and select from the list of options
![](https://cdn.prod.website-files.com/63e3bd1943813b219ca26303/64c93b0762e7981a0c6e90b5_Screen%20Shot%202023-08-01%20at%2011.03.57%20AM.webp)
6. Click Add and now you see that Quick Note in your notes detail box. Feel free to make youredits and additions.
![](https://cdn.prod.website-files.com/63e3bd1943813b219ca26303/64c93b1ae412ee636800bfbf_Screen%20Shot%202023-08-01%20at%2011.04.17%20AM.webp)
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