Live Chat

This module is used to connect end-users to live agents/support staff from the BOT. In this way the BOT conversations can be configured to connect end-users to a live chat team when required. This configuration is purely customizable depending on your needs. For more info on the customization, you can contact your SPOC at Actionable Science. 

Roles Involved

• Chat Agent – This role is required so that support staff can access My Chats and can work on incoming chats. 
• Chat Agent Admin – This is required so that a support agent can access Live Chat Settings and perform activities like create / update queues, add/ remove an agent from a queue. 
• Chat Agent Supervisor - This is required to monitor agent chats.