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Agent Queue Administration in Teams app

This feature allows Live Chat admin to set up a Team in Microsoft Teams.

1. Admin can go to Live chat > Live Chat Setting and add a queue using the Manage Queue option.

2. Once a queue is added it creates a corresponding Team in Microsoft Teams. 

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Agent Queue Administration in Teams app

This feature allows Live Chat admin to set up a Team in Microsoft Teams.

1. Admin can go to Live chat > Live Chat Setting and add a queue using the Manage Queue option.

2. Once a queue is added it creates a corresponding Team in Microsoft Teams. 

Image
Image
Download Document
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