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Now in the ticketing system, you can configure and enable surveys to be triggered on ticket resolution through an email or directly in ticketing after the ticket has been resolved.
How does it work?
There are two ways in which a Survey can be submitted. The first way is directly in the Admin Console portal.
1. After a ticket has been resolved there is an option Submit Survey. Click on Submit Survey.
2. After selecting submit Survey. The Feedback form will appear and we can select from 1–5-star rating.
3. Save and Submit Survey.
The second way, a survey can be submitted is through an email template
1. The ticket resolve email template will be triggered to the requestor with a survey feedback link, which will re-direct to the survey page.
2. Click on Please Submit your Survey link. Feedback form will appear.
3. Click on Save and Submit survey.