Rezolve.ai is introducing a new RFA (Rezolve.ai for Agents) App in Microsoft Teams. This app allows Agents to pick up live chats and review chats directly in Teams.
Associate agents to Queue (Team) - Access level needed - Chat Agent Admin
To see how Live Chat Queues (Team) is added as a team in Teams, please refer to
Agent Queue Administration in Teams.
Once a Queue (Team) is added to Teams, you can assign agents to it by:
1. Going to
Live chat - > Live chat settings - > Associate Agent(s)
2. Select the appropriate queue (team)
3. Select an agent from the
Available Agent list
4. Click '
Add Selected' to move them to Assigned Agents list
NOTE: Agents who have been assigned the Live hCat Agent role will be listed under
Avalible Agent(s). Using RFA (Rezolve.ai for Agents) - Access level needed - Chat Agent
Agents who are added to a Queue (Team), will see a new Team in the Microsoft Teams app.
Whenever a new chat is routed to the team, all the assigned Agents will receive a notification. These Agents can view the chat transcript (conversation between bot and end-user) using the 'View Transcript' button. They can then click on the 'Connect' button to begin chatting with the end-user. All in the
RFA (Rezolve.ai for Agents) App. Note - Please contact the support team at firstname.lastname@example.org to set up RFA (Rezolve.ai for Agents) App.