Modifying an Existing Dialogue

To change any of the dialogues you have created:

1. Click on Knowledge Mgmt in the navigation pane on the left of your console

2. Click on Manage Q&Ain the navigation pane on the left of your console

3. Find the specific dialogue you would like to Edit

4. Click on the icon that looks like a pencil, too open the Text Editor and make changes.

5. When done making changes, click Update