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Using Generic Task

Actionable Science has the ability to enable generic flows for you to add to your Manage Q&A dialogues. They can be added to new or existing Manage Q&A dialogues. These flows are processes that you will use repeatedly in your bot. Meaning you will require the bot to perform the same steps over multiple dialogues.

Currently, we have pre-created a generic “Create a Ticket” and “Create a Ticket with Approval” flows. These can be customized with your basic ticket requirements, for example:

  • Gather the following information

o Contact Number

o Details of Issue/Query

o Email

  • Route Ticket to the HelpDesk assignment group

If you would like to enable this feature and/or to discuss customization, please contact your Actionable Science point of contact.

Download Document

Using Generic Task

Actionable Science has the ability to enable generic flows for you to add to your Manage Q&A dialogues. They can be added to new or existing Manage Q&A dialogues. These flows are processes that you will use repeatedly in your bot. Meaning you will require the bot to perform the same steps over multiple dialogues.

Currently, we have pre-created a generic “Create a Ticket” and “Create a Ticket with Approval” flows. These can be customized with your basic ticket requirements, for example:

  • Gather the following information

o Contact Number

o Details of Issue/Query

o Email

  • Route Ticket to the HelpDesk assignment group

If you would like to enable this feature and/or to discuss customization, please contact your Actionable Science point of contact.

Download Document
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