Industry
Smart solutions for dynamic industries
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Discover expert insights
1. Click on Knowledge Mgmt in the navigation pane on the left of your console
2. Click on Manage Q&A in the navigation pane on the left of your console
3. Find the specific dialogue you would like to Edit
4. Click on the icon that looks like a pencil, too open the Text Editor and make changes.
5. Edit the current response if necessary
NOTE: End your response with something to let a user know that a ticket creation isrequired and we need more details i.e. “This will require follow up with the creationof a ticket.”
6. Click on Metadata Management
7. Under Task, click on Select A Task
8. Choose your Task from the dropdown menu
9. Click Update