Adding to an Existing Q&A
![](https://cdn.prod.website-files.com/63e25be3f4b49456411df88b/63e55183f4392e7cd5fb5414_Blogs_Page.webp)
1. Click on Knowledge Mgmt in the navigation pane on the left of your console
2. Click on Manage Q&A in the navigation pane on the left of your console
3. Find the specific dialogue you would like to Edit
4. Click on the icon that looks like a pencil, too open the Text Editor and make changes.
![](https://cdn.prod.website-files.com/63e3bd1943813b219ca26303/6405bd7108d4074e17ab3991_Adding-to-an-Existing-Q-A.png)
5. Edit the current response if necessary
NOTE: End your response with something to let a user know that a ticket creation is
required and we need more details i.e. “This will require follow up with the creation
of a ticket.”
6. Click on Metadata Management
![](https://cdn.prod.website-files.com/63e3bd1943813b219ca26303/6405bd7108d4076fd1ab3990_Adding-to-an-Existing-Q-A2.png)
7. Under Task, click on Select A Task
![](https://cdn.prod.website-files.com/63e3bd1943813b219ca26303/6405bd704b5726deeba57849_Adding-to-an-Existing-Q-A3.png)
8. Choose your Task from the dropdown menu
9. Click Update
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.