Modifying Metadata and Simple Tags associated with a Knowledge Article
Help CenterVirtual Agent ManagementModifying Metadata and Simple Tags associated with a Knowledge Article
To modify any of your Hierarchical or Simple Tag associated with a Q&A:
- Click on the tag you would click to change
- Select a new tag
NOTE: If you change a higher level tag all subsequent tags will be removed. This means if you change your level 1 tag, you will have to re-add your level 2 etc.
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