Adding to a New Q&A
![](https://cdn.prod.website-files.com/63e25be3f4b49456411df88b/63e55183f4392e7cd5fb5414_Blogs_Page.webp)
1. Click on Knowledge Mgmt in the navigation pane on the left of your console
2. Click on Manage Q&A in the navigation pane on the left of your console
3. Click on + next to ADD A NEW Q&A
4. Enter your Q&A label and question variant (if any)
5. Write your response
NOTE: End your response with something to let a user know that a ticket creation is
required and we need more details i.e. “This will require follow up with the creation of
a ticket.”
6. Click on Metadata Management
![](https://cdn.prod.website-files.com/63e3bd1943813b219ca26303/6405bd704b57265f51a57848_Adding-to-a-New-Q-A.png)
7. Under Task, click on Select A Task
![](https://cdn.prod.website-files.com/63e3bd1943813b219ca26303/6405bd704b5726deeba57849_Adding-to-an-Existing-Q-A3.png)
8. Choose your Task from the dropdown menu
9. Click Save
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