Training Failed Utterances

To Train the bot how to respond to a question it previously failed to answer (aka a failed utterance) follow these steps: 

1. Click on Supervised Learning in the navigation pane on the left of your console   

2. Click on Train in the navigation pane on the left of your console  

3. Look at the user question under the User Question column. If you are looking for something in particular use the search or filters available. 

• If you require more details, you can read the chat by clicking on the View Chat link at the beginning of the same line of the failed utterance  

4. If the failed utterance: 

• Needs to be tagged/added to an existing dialogue click on Q&A, Task or SmallTalk (whichever is relevant)

      A. Go to Supervised Learning and then select Train in the sub menu  

      B. Select the question you would like to train the bot on  

      C. In the dialogue box that opens, enter a keyword or phrase into the search box to find the content you want to link it to  

      D. Select the correct dialogue you would like to link it to 

      E. If you want to notify the user that the bot has been trained, click the box next to “Send an email notification”  

      F. Click Save 

• If you need to create a new Q&A dialogue or Small Talk

      A. Go to Supervised Learning and then select Train in the sub menu 

      B. Select the question you would like to train the bot on  

      C. Click on New Answer  

      D. The Text Editor box will appear 

      E. Create dialogue as usual  

      F. If you want to notify the user that the bot has been trained, click the box next to “Send an email notification”  

      G. Click Save 

5. Don't forget to make your changes live in your Chat bot you need to "Train and Publish".