Publishing to Live Environment
When new dialogues and changes are ready to be implemented in the live environment and available to users, the bot needs to be trained and things need to be published.
In the various Knowledge MGMT sections (Mange Q&A, SmallTalk and Mange Task) under the search filters, the is the Train & Publish button.
1. Click on Train & Publish button
2. You will see the following prompt, you can click on the link in the prompt and skip to step 64 or click Close follow the next steps
3. Click Request in the navigation pane on the left of your console
4. Look for your request in the list
5. If the status is Completed and Success Message is KB Published Successfully your new content is available in the Live Environment. If the status is In Progress, click Check Status to get updated status until it is Completed.