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Getting to Know Rezolve Ticketing 2.0 UI

In this guide, we will look at the Ticketing 2.0 interface.  

We will walk you through the steps of all of these topics:

  • Accessing Ticketing 2.0 UI
  • Inbox Layout (Left Side Panel)
  • Quick View Options
  • Using Filters
  • Creating a Filter
  • Saving a Filter
  • Running a Saved Filter
  • Edit a Saved Filter
  • Delete a Saved Filter
  • Using Sort Option
  • To sort by a specific ticketing field
  • To Reset the View to Default
  • Understanding the meaning of the inbox items
  • Search for a Specific ticket
  • Viewing an existing Ticket and Removing tickets from viewing PANE (Middle Panel)
  • Create a NEW TICKET
  • Adding a watcher to a ticket
  • Creating a Requester or Watcher Manually
  • Create a Requester
  • Create a Watcher
  • Updating a ticket
  • Updating Subject, Description, Domain, Category, Subcategory, Priority, Queue, Assigned To, or Requested for fields
  • Add or Remove a Watcher
  • Adding an Attachment
  • Remove an Attachment
  • Changing Status of a Ticket
  • Adding a Note
  • Tagging Someone in a Note
  • Linking Tickets (Pare/Child ticket concept)
  • Audit TRAIL (Ticket History)
  • About History tab
  • Reading the History tab
  • More on Details of Change
  • Viewing Chat Transcript in a ticket
  • Bot Chat Transcript (Interactions with the Bot)
  • Live Agent Chat Transcript (Interaction with Live Agent)
  • Printing a Ticket
  • Transfering a Ticket
  • Understanding tickets created via email (Monitored Mailboxes)
  • Ticket maintaining the Email’s HTML format
  • What happens with email replies?
  • Right Side Panel
  • Ability to calculate an agent's time spent on a ticket
  • Customizing Inbox Layout
  • Calapsable side panels
  • Resize Left Panel
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