Getting to Know Rezolve Ticketing 2.0 UI

In this guide, we will look at the Ticketing 2.0 interface.  

We will walk you through the steps of all of these topics:

• Accessing Ticketing 2.0 UI
• Inbox Layout (Left Side Panel)
• Quick View Options
• Using Filters
• Creating a Filter
• Saving a Filter
• Running a Saved Filter
• Edit a Saved Filter
• Delete a Saved Filter
• Using Sort Option
• To sort by a specific ticketing field
• To Reset the View to Default
• Understanding the meaning of the inbox items
• Search for a Specific ticket
• Viewing an existing Ticket and Removing tickets from viewing PANE (Middle Panel)
• Create a NEW TICKET
• Adding a watcher to a ticket
• Creating a Requester or Watcher Manually
• Create a Requester
• Create a Watcher
• Updating a ticket
• Updating Subject, Description, Domain, Category, Subcategory, Priority, Queue, Assigned To, or Requested for fields
• Add or Remove a Watcher
• Adding an Attachment
• Remove an Attachment
• Changing Status of a Ticket
• Adding a Note
• Tagging Someone in a Note
• Linking Tickets (Pare/Child ticket concept)
• Audit TRAIL (Ticket History)
• About History tab
• Reading the History tab
• More on Details of Change
• Viewing Chat Transcript in a ticket
• Bot Chat Transcript (Interactions with the Bot)
• Live Agent Chat Transcript (Interaction with Live Agent)
• Printing a Ticket
• Transfering a Ticket
• Understanding tickets created via email (Monitored Mailboxes)
• Ticket maintaining the Email’s HTML format
• What happens with email replies?
• Right Side Panel
• Ability to calculate an agent's time spent on a ticket
• Customizing Inbox Layout
• Calapsable side panels
• Resize Left Panel