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SaaS knowledge base systems have become increasingly relevant over the last few years. Companies moving to digital platforms for undertaking their processes has resulted in the need to have an organized storehouse of information that helps their employees and customers obtain relevant answers to their questions. Rezolve.ai provides organizations with a knowledge base system that understands the issues raised by employees, provides them with personalized solutions and automates a range of tasks from a single unified platform.

What Is An SaaS Knowledge Base System?

In simple words, a knowledge base is a digital repository of information in the context of a specific organization. It contains multiple resources in different content formats that hold valuable information about the organization, its employees, its customers, and more. A knowledge base system may store company policies, FAQs, articles, user manuals, and a range of other resources.

A SaaS knowledge base system is a software platform that allows users to extract the right information at the right time. It helps users search the enterprise knowledge base precisely and find answers to specific questions. SaaS knowledge base systems can be used for providing seamless support to employees and customers. 

Read More: Here's how you and your employees can benefit from Rezolve.ai's Twitter-age knowledge management?

Rezolve.ai As a SaaS Knowledge Base System

Rezolve.ai provides users with a modern SaaS knowledge base system that allows companies to offer automated and personalized support to their employees. As opposed to the traditional knowledge management systems that provided generic support that added little value to a case, Rezolve.ai understands the context of the questions asked by the employees to provide holistic solutions to them.

Here are some important reasons why Rezolve.ai is the powerhouse of SaaS knowledge base systems:

1. Integration With Microsoft Teams
   
   Rezolve.ai is an AI-based service desk integrated with Microsoft Teams – a process termed by the company as teamsification. Teamsification allows your employees to obtain holistic support while working on Microsoft Teams. Rezolve.ai helps users find relevant answers to their questions and do essential searches by scanning their knowledge base through the collaborative platform. The integration provides your employees and management with a centralized platform for seeking and providing support.
   
   
2. Automated Support Through AI Chatbots
   
   

Rezolve.ai allows you to optimize knowledge management with the help of AI chatbots. The platform uses conversational AI to automate the direct support provided to your employees by allowing them to interact with virtual assistants. Instead of routing all cases to support agents, Rezolve.ai ensures that the chatbots resolve the basic issues.

When your employee asks a question, the chatbot scans your knowledge base and returns with a specific solution for the concerned employee. The platform tracks historical data regarding every employee to understand their specific needs and preferences. This allows the chatbots to make the most of your enterprise knowledge base and provide seamless support to your employees within seconds.

1. Reducing The Burden Of Support Agents
   
   The SaaS knowledge base system provided by Rezolve.ai is fruitful for both employees and agents. As the platform automates the primary support provided to your employees, it relieves your agents from the burden of handling multiple cases at once. This helps the agents look into every case adequately and provide solutions best suited for the employees. Moreover, centralized knowledge management allows agents to obtain all the required information on a single platform, making it easier to provide seamless support.
   
   
2. Providing Better Customer Support
   
   The support provided to your employees affects the services offered to your customers. Rezolve.ai ensures that your employees have all the required information at their disposal as they interact with your customers. With all data being available with a few simple clicks, your employees can provide quicker and more personalized customer support.
   
   
3. Use Of Engaging Content Formats
   
   Rezolve.ai’s knowledge management system allows you to store and retrieve data in multiple engaging content formats. Employees today are no longer comfortable obtaining support in the form of plain text with a few images. Instead, the service desk provides employee support in images, videos, animations, infographics, and other engaging content formats. This helps users retain the information consumed for a more extended period and understand the conveyed messages.
   
   
4. Training Your Employees
   
   The SaaS knowledge management system provided by Rezolve.ai is ideal for getting your employees trained in specific skills. Over the last two years, organizations have switched from traditional on-premise training to digitized training for the remote workforce. This often makes it difficult for the management to ensure that the remote employees are trained effectively. Rezolve.ai allows you to train your employees through microlearning. Microlearning involves providing your employees with bite-sized content daily. This helps your employees train themselves without being exposed to lengthy courses and ready tedious literature. 
   
   With microlearning, users can add the training materials in any format into their enterprise knowledge base, which employees from any location can access. This mode of digital learning caters to the limited attention span of users, allowing you to train your employees effectively.
   
   
5. Effective Onboarding Of Remote Employees
   
   Rezolve.ai’s automated knowledge management system allows HR managers to onboard remote employees effectively. The platform allows you to send automated and personalized emails to the employees based on their user personas. These emails can include personalized welcome letters, contact details of their peers/managers, company policies, login credentials, and every other detail necessary for the employees during their initial days. The seamless knowledge management system of Rezolve.ai allows you to extract all these details from your enterprise knowledge base with a few simple clicks, making the onboarding process faster, smoother, and more effective.
   
   

The Final Word

These were some of the significant reasons why Rezolve.ai is the powerhouse of SaaS knowledge management systems. It simplifies doing searches and providing personalized support to your employees using a single unified platform. With Rezolve.ai, your employees can obtain hassle-free support within seconds, ultimately leading to higher engagement and productivity within the organization.