Streamlining Business Processes With An Effective Knowledge Management System

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Streamlining Business Processes With An Effective Knowledge Management System

Streamlining Business Processes With An Effective Knowledge Management System

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Streamlining Business Processes With An Effective Knowledge Management System
Employee Experience

The goal of increasing efficiency is in the DNA of every organization, no matter if it is a lean startup or a well-established corporate company. As corporate leaders seek ways to increase business productivity, lower costs, and avoid employee burnout in times of major workplace challenges like looming recession, great resignation, attrition etc, effectiveness is crucial. In today's fast-paced business environment, companies must deal with a growing volume of information and knowledge. From managing customer data to tracking internal processes, businesses rely on information to drive decisions and stay competitive. As a result, the demand for an effective knowledge management system has become more critical than ever.

Organizations that leverage a knowledge management system and a knowledge-sharing culture save their employees' time, reduce disruptions, and eliminate duplicate work. As a result, businesses can streamline their processes, improve collaboration, and drive innovation. But in most cases, businesses often overlook the power of a knowledge management solution when striving to increase efficiency- which is a serious workplace concern.  

In this blog post, we will explore the importance of knowledge management and how an effective knowledge management tool can help businesses to enhance their processes and stay ahead of the competition.

Let’s begin.

What is a Knowledge Management System?

A knowledge management system is a modern tool used to manage information and knowledge within an organization that focuses on enhancing knowledge sharing, storage, and retrieval efficiency and effectiveness. It can help businesses to manage their intellectual assets or a wide range of knowledge assets, including documents, research reports, case studies, best practices, policies and procedures, and other data.

Why Traditional Knowledge Management System Is a Failure?

In this ever-changing corporate world, the desire to capture and profit from existing knowledge has resulted in the continuous development of technology that can redefine knowledge into an investment.

Traditional knowledge management systems have been rebuked for being unnecessarily complicated, rigid, and hard to set up.  

Let’s look at some of the reasons why traditional knowledge management platforms have been deemed ineffective:  

  • Lack of Adoption

    Traditional knowledge management platforms are often intended to meet the organizations or service desk agent’s requirements rather than the employees' needs. As a result, they can be challenging to use and navigate, resulting in low adoption rates.

  • Inadequate Content

    Undoubtedly, the quality of knowledge management tools is determined by the content they provide to the user. Employees will be less likely to use the system if the content is outdated, irrelevant, or incomplete, resulting in a lack of engagement and a failed system. Due to the outdated nature of traditional knowledge management platforms, employees do not prefer to use the tool.

  • Poor Organization

    It can be overwhelming and challenging to navigate. Employees may struggle to find the information they need if the system is not properly organized, which can lead to frustration, confusion and decreased employee productivity.

  • Poor Collaboration

    Traditional or legacy knowledge management systems often focus on individual knowledge management rather than collaboration and knowledge sharing. This can lead to siloed information and decreased innovation.

  • Technology Constraints

    When it comes to integrating with new technologies or systems, legacy systems or traditional knowledge management platforms may have limitations. This can result in a lack of flexibility and a reduced ability to adapt to changing business requirements.

Since traditional knowledge management platforms fail to help organizations realize the full potential of their knowledge, it necessitates the need for automated knowledge management tools that meet the needs of employees and the organization. A modern knowledge management system that leverages the power of artificial intelligence (AI) and machine learning (ML) technologies allows organizations to store information and ensure its availability, relevance, and feasibility to assist service desk agents and employees in finding the right information at the right time.


An automated knowledge management platform in business can facilitate effective collaboration among employees, facilitate access to external sources of knowledge, and improve efficiency by reducing the amount of time it takes to locate knowledge assets.

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What Makes Modern Knowledge Management Important for Businesses?

Check out some of the latest statistics that illustrate the struggles that employees face when their organization does not implement a robust knowledge management system.  

  • As reported by HRD, on average, employees spend at least two hours per day – approximately 25% of their work week searching for the right documents, information, or people they need to do their jobs. Moreover, 43% of employees would consider quitting if there wasn't an efficient or easy way to access this information across all company apps or services.

  • According to IDC, modern employees spend an average of 2.5 hours per day searching for information, which equates to roughly 30% of their workday.

  • Research by Panopto found that more than 62% of employees must go to multiple sources to find the right information they need to do their jobs. The report also found that 54% of employees have trouble finding the most up-to-date information they need.

  • In a study by McKinsey, knowledge workers said that they waste up to 19% of their time searching and gathering for information because they cannot find what they need.

  • A survey conducted by the University of California, Irvine found that it takes an average of 23 minutes and 15 seconds for employees to refocus on a task after being interrupted by gathering relevant information.

Undoubtedly, these statistics demonstrate the significant impact of a lack of an effective knowledge management tool on employee performance, business productivity and efficiency. It may be difficult for employees to find the information they need to do their jobs effectively without a central repository for information and knowledge. This can lead to frustration, wasted time, and decreased job satisfaction.

Business Benefits of Knowledge Management Systems

When you invest in a well-designed knowledge management system, it helps your business to provide right information, identify and resolve issues faced by the employees quickly, enhance employee support and service, and reduce common errors by making information and knowledge easily accessible. It also facilitates discovering and utilizing pertinent information and resources at the appropriate time. Moreover, it can provide companies with resources to share best practices and ensure their employees have the skills and knowledge they need to do their jobs well.

A knowledge management tool should be user-friendly and personalized to meet the needs of both employees and the organization. It should also be able to integrate with other business systems to ensure seamless information flow.

It has numerous benefits, which are listed below.  

  • Retention of Critical Knowledge

    In this unprecedented workplace, businesses and organizations often face the challenge of retaining the knowledge and expertise of their employees. Knowledge management platforms can help organizations to capture and store important knowledge, making it accessible to employees and future hires, regardless of turnover or job changes.

    This modern approach can prevent the loss of critical knowledge and expertise and ensure that business operations continue uninterrupted.

  • Increased Efficiency and Productivity

    When you implement an effective knowledge management system it can help employees access the relevant or right information quickly and easily, reducing the time and effort required to accomplish their tasks. This can increase efficiency and employee productivity, which is especially valuable in these challenging times of big resignations, recession and inflation when businesses need to do more with less.

  • Improved Decision-making

    When businesses adopt a well-designed knowledge management tool, they can access a wealth of data and knowledge to enhance decision-making. A modern knowledge management tool can help businesses and corporate companies make more informed and strategic decisions, which is especially important during times of uncertainty and change.

  • Centralized Information Access

    Employees need access to corporate data when they are working on projects within the company, so a main content or knowledge management solution can be helpful. It allows employees to search for data using a single interface.

    Moreover, it can facilitate employee searches through one location rather than searching through several locations, including intranet sites, network shares, cloud storage, and other file locations.

  • Minimizes Risk and Errors

    By storing and sharing critical knowledge and best practices, businesses can reduce the risk of errors and mistakes. This can prevent costly errors and streamline overall business operations and boost business productivity.

  • Facilitate Collaboration and Innovation

    An automated knowledge management system can facilitate collaboration and knowledge sharing among employees, even if they are working remotely. This can foster innovation and creativity, which is critical for businesses looking to adapt to changing market conditions and stay competitive.

  • Minimizes the Search Time

    According to McKinsey, employees spend around 1.8 hours a day at the office, looking for the information they need to do their jobs. The more time employees spend searching, the less time they have to work on meaningful work. Wasting time looking for information can confuse employees, leading to increased disengagement and lost productivity.

    An automated knowledge management system also reduces employees' time looking for information by centralizing company knowledge and making all content searchable. In this manner, employees can access company information without searching through multiple repositories, emails, and chat threads. 

How Can Businesses Measure the Effectiveness of Its Knowledge Management System?  

Businesses can measure the effectiveness of their knowledge management efforts by using metrics such as:  

  • Knowledge Retention Rates

  • Employee Engagement and Participation

  • Employee Support Efficiency

  • Customer Satisfaction

  • Employee Productivity and Innovation.

Along with these, businesses can conduct regular audits and assessments to determine the areas for improvement and measure progress over time.

Different Types of Knowledge Management for Businesses

There are various types of knowledge management platforms. Here we have added some of them.  

  • Document Management Systems

    Document management systems particularly manage the creation, storage, and retrieval of electronic documents, such as text files, spreadsheets, and multimedia files. With document management systems, workflows can be made more efficient, documents can be retrieved quickly, and regulatory compliance is supported. Moreover, these systems guarantee the highest level of security for your documents if they are password- and backup-protected.

  • Content Management Systems (CMS)

    A content management system, as the name implies, is a consolidated portal that enables you to store various content formats that your employees can access and use to carry out tasks. Based on your entire organization, these systems enable you to store text, audio files, videos, infographics, and other media files.

    These systems manage the creation, publishing, and modification of digital content, such as articles, blog posts, and multimedia files.

  • Learning Management Systems (LMS)

    Learning management systems manage the delivery and tracking of educational and training content, such as e-learning courses and assessments.

  • Knowledge-based Management Systems

    These systems organize and manage the collection of knowledge and information within an organization, delivering employees with easy access to critical information.

  • Expert Systems

    By leveraging advanced technologies like artificial intelligence (AI) and machine learning (ML) algorithms, expert systems replicate the decision-making abilities of human experts, providing automated solutions to complex problems.

  • Social Knowledge Management Systems

    These systems incorporate social media tools and features to facilitate knowledge sharing and collaboration within an organization.

  • Business Intelligence Systems

    These systems use data analytics and visualization tools to help businesses analyze and interpret complex data, providing insights into trends, patterns, and opportunities.

  • Customer Relationship Management (CRM) Systems

    CRM systems manage interactions with customers, including contact information, sales history, and customer feedback, to provide insights into customer preferences and behavior. 

How To Build a Robust Knowledge Management System for Businesses?

There are many factors to consider when selecting or building a knowledge management for businesses, including who will oversee and participate in your knowledge management process and what precise objectives your business has for this new knowledge management strategy. You must analyze your current situation, your desired future state, the right technology required to get there, and the employees who will regularly contribute to the collective knowledge of your business. You can increase the effectiveness of your knowledge management tool for users who frequently interact with it by implementing knowledge governance.

benefits of Knowledge management system

If you keep these guidelines in mind, you can tailor a system so that those contributions and interactions benefit your employees and the operation as a whole. Now, let's examine how to build an effective knowledge management system for businesses and companies.  

  • Identify and Define your Business Goals and Objectives

    If you are planning to build a cutting-edge knowledge management solution for your business, it is a crucial step to clearly identify and determine the goals and objectives. This step will help your organization design a KM platform that is effective for your business and backed by your employees.

  • Analyze the Source of the Knowledge

    Another important step is to identify and analyze the sources of knowledge within the organization. This includes both explicit knowledge such as reports, manuals, and procedures and tacit knowledge such as expertise and experience of employees.

  • Assess and Choose the Knowledge Management Solution

    When the time comes to pick a knowledge management platform, consider who will use it and how to ensure it will be usable by remote employees. You should choose a platform that has easy-to-use search, content creation, and editing features to encourage your teams to use it.

    To make it more suited to what your team already knows and uses, the platform you select should be able to be integrated with your existing tools and workflows.

  • Identify the Knowledge Gaps and Stock the Existing Data

    It would be best to decide which knowledge is most crucial to your business to implement an efficient knowledge management system and strategy. This entails taking stock of your content and determining knowledge gaps as well as how knowledge is produced, updated, distributed, and applied within your company.

    With the help of managers and key employees, you can develop knowledge maps that illustrate your teams' knowledge and what they need to learn about job roles, products and processes, training, competencies, and organizational strategic priorities.

  • Implement the Right Knowledge Management Tool

    You must outline your business goals and reasons for implementing a knowledge management strategy regarding the difficulties you are trying to resolve and the opportunities for special teams, such as sales, product development, and customer service, to ensure that your knowledge management tool succeeds and is adopted by your entire organization.

    You should also recognize frequent contributors and share regular updates on knowledge management successes, ideally with data.

  • Assess the Performance of Your Tool

    Once you have put in place a knowledge management tool, your work is not done. To make sure your system is operating properly, that employees are using it and are encouraged to keep using it, and to identify any pain points that need to be fixed for ongoing improvements, you must regularly communicate with employees.

    Regular check-ins and feedback surveys can help you determine the efficiency of your tool, how your teams have been utilizing the system and what features and functionalities might enhance their usage.

By following these crucial steps, businesses and organizations can build a modern knowledge management system that helps streamline their business processes, boost efficiency, reduce costs, and enhance organizational performance. Undoubtedly, maintaining knowledge in the modern workplace can be a challenge due to the constant evolution of big data sets with every technological advancement. If you are looking for the best knowledge management solution for your business,’s Twitter-Age knowledge management is the best-bet. 

What Makes’s Twitter-Age Knowledge Management Platform A Must-Have?

At, we understand the importance of providing employees with the right information at the right time. That's why we have developed Twitter-Age Knowledge Management, a modern approach that enables organizations to offer employees relevant and applied statistics and data. Through this platform, employees receive the information they need to perform their jobs more efficiently. Being an AI-powered service desk integrated into communication tools like MS Teams, ensures that employees always get access to up-to-date information. Whether they need help opening a file or creating the most complex software, the right person will always get the right support, thanks to's Twitter-Age knowledge management system.

With this cutting-edge knowledge management tool, employees can swiftly find the right assistance and solutions to their problems in the enterprise knowledge base. uses conversational chatbots to assist employees in resolving issues within 10 seconds by harnessing the power of technologies like conversational AI and machine learning (ML). Instead of speaking directly with a support desk agent, employees can connect with the AI-powered chatbot, access the effective knowledge management solution and get personalized answers to their queries in straightforward and interesting formats like text, photos, videos, or FAQs.

Examples of this include a searchable database of frequently asked questions, an employee self-service portal, and the capacity to submit and monitor requests for new information. Employees can use Microsoft Teams apps to access the app and submit their questions. Common queries like "How do I access the Medi-Claim documents?" and "How do I configure the laptop?" will be addressed by

Doesn’t that sound amazing? 


Needless to say, positive employee support and experience are essential for businesses to thrive. It goes without saying that a knowledge management solution is essential for businesses to manage their intellectual assets and improve their operational efficiency. A robust knowledge management tool can help elevate employee support, employee experience, work culture, streamline business processes and workflow, and ultimately increase the ROI of the organization.  

By implementing the right and smart knowledge management platforms in place, businesses can ensure that their employees have access to the knowledge and information they need to succeed. Ultimately, this can help businesses to stay ahead of the competition and achieve their goals.

By leveraging the Twitter-Age Knowledge Management system of, businesses can ensure that their employees have access to the information and support they need to perform their jobs effectively and efficiently.

Want to See How Twitter-Age Knowledge Management System Can Streamline Your Business Processes? Schedule A Demo Today!


  1. What is Knowledge Management?

    Knowledge Management is the process of identifying, creating, sharing, and effectively utilizing a company's knowledge and expertise to attain its business goals and objectives.

  2. Why is Knowledge Management system important for businesses?

    Knowledge management platform is a critical tool for businesses because it allows them to leverage their collective knowledge and expertise. This will result in improving the overall decision-making, innovation, boosting employee productivity, and customer satisfaction.

  3. What are the benefits of investing in Knowledge Management?

    Investing in a well-functioning knowledge management can bring huge benefits to your businesses including enhancing the business efficiency and effectiveness, better decision-making, increased innovation and creativity, improved knowledge retention, and reduced costs.

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