Some ideas on how to drive bot adoption from go-live stage.
a. Announce the new tool to support staff and end-users. Let them know how to use it, what they can use it for and the value it adds to their day-to-day.
b. Reassure them that the AI V.A. will continuously grow and improve. Give them an incentive or a buy-in such as with their help of usage the AI V.A. will improve.
2. Additional Methods:
a. Have support staff include a link to the AI V.A. in their signature
b. Update email templates to include a link to the AI V.A. also
c. Update existing documentation to note that the AI V.A. is an avenue to find the answer