Webinar

Managing Service Desk in Resource Deficit Environment

Upcoming live

September 15, 2021

Agenda

In this webinar we will explore the following topics:

Where is the scarcity coming from
Transforming a cost-center to an innovation hub
The AI led transformation of service desk
The current trends that allow the service desk transformation
New service delivery model & automation/innovation hub construct

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Our Speaker

Manish Sharma

CRO & CMO, Rezolve.ai

As a co-founder of Rezolve.ai, along with his previous experiences, Manish has created innovative solutions and provided thought leadership in the space of ITSM and Employee support. He is a proponent of Agentic AI and believes that we live in an era of 'A great migration', wherein products and solutions are going to migrate from SaaS native arctitecture to 'GenAI native architecture' in next few quarters and years.

Watch demo or book meeting text

Agenda

In this webinar we will explore the following topics:

Where is the scarcity coming from
Transforming a cost-center to an innovation hub
The AI led transformation of service desk
The current trends that allow the service desk transformation
New service delivery model & automation/innovation hub construct

Speakers

Manish Sharma

CRO & CMO, Rezolve.ai

Matt Ruck

CEO, XOP.ai

Steve Goldberg

Principal HCM Industry Analyst and Advisor

Hari Abburi

Faculty & Future Skills Curator, The Fast Future Executive

Pinak Dash

Executive Director Technology, JLL

Efrem Richardson

Information Systems Manager, City of Folsom

Jackie Dwyer

Director of Parks and Community Services, City of Dublin

Ahad B.

CTO, C-SPAN

Janelle Nero

Helpdesk Support Specialist, Timberwolves

Chris Lawrence

CIO, CISO at a leading healthcare company

Lyle Florence

Manager, IT Operations and Support at MyEyeDr

Betsy Summers

Featured Speaker: Principal Analyst, Forrester

Constance Mayaki

Programming Manager at Black Angus

Andre Heard

VP of Information Technology at 24Seven Hotels

Seth Earley

Founder & CEO, Earley Information Science

Kyle Campanaro

Director of Information Technology, SUNY Morrisville

Ahsan Baig

CIO, AC Transit

Will McKeon-White

Senior Analyst, Forrester

Diana M Ramirez

Director - Customer Success

Saurabh Kumar

C.E.O, Rezolve.ai

Julie Mohr

Featured Speaker: Senior Analyst, Forrester

Michael K. Smith

C.I.O., University of Evansville

Joshua O'Brien

Technical Lead

Tracy Vo

Head of Client Solutions

Manish Sharma

CRO & CMO, Rezolve.ai

Agenda

In this webinar we will explore the following topics:

Where is the scarcity coming from
Transforming a cost-center to an innovation hub
The AI led transformation of service desk
The current trends that allow the service desk transformation
New service delivery model & automation/innovation hub construct

Wednesday, September 15, 2021

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Webinar Series

Managing Service Desk in Resource Deficit Environment

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Agenda

In this webinar we will explore the following topics:

Where is the scarcity coming from
Transforming a cost-center to an innovation hub
The AI led transformation of service desk
The current trends that allow the service desk transformation
New service delivery model & automation/innovation hub construct

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Our Speakers

Manish Sharma

CRO & CMO, Rezolve.ai

Our Speaker's Quotes

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