Decoding the Model of Employee Experience

AI & Automation
Digital Transformation
Service Desk
Decoding the Model of Employee Experience

Decoding the Model of Employee Experience

AI & Automation
Digital Transformation
Service Desk
Decoding the Model of Employee Experience
Employee Experience

Those days when the corporate world treated employees as mere cogs are long gone. The unprecedented events in the past three years have made organizations realize that employees are their most valuable assets and the strongest pillar that can greatly impact their work efficiency, smooth operation and overall business ROI. Thus, positive employee experience is imperative for any organization that wants to succeed. A recent Deloitte research found that organizations that prioritize employee experience outshine their competitors in areas such as productivity, innovation, ROI and customer satisfaction. As an HR service desk manager, I have personally witnessed the value of employee experience and engagement in the workplace. If employees are happy and satisfied, they will be more motivated to do their best at work.

As a result, they will feel loyalty and emotional engagement towards their organization, resulting in improved productivity. It is estimated that positive experiences boost employee engagement by 16 times and make them eight times more likely to stay with the company they work for.

Over the past few years, HR managers have focused on creating a hybrid and remote work culture. However, they must now consider providing personalized employee support and experience to increase productivity across their entire workforce without burnout. While the current economic climate will present challenges to businesses in the year ahead, I believe organizations and HR leaders have become more adept at emphasizing employee experience and understanding how it contributes to business success. Now, this leaves us with the million-dollar question of whether any new employee experience model promises businesses a positive and fulfilling work environment. That's a definite YES in my book! It's the model of employee experience, which emphasizes the importance of businesses providing their employees with a quick, personalized service desk experience that meets their needs and concerns.

In this blog, I will be decoding the employee experience model and exploring the role of AI service desks in keeping employees happy.

So let’s begin!

Employee Experience: A No Brainer for Organizations  

Providing a great employee experience is a competitive advantage in a world where salaries are no longer the primary motivator for employees. In other words, it's something that businesses cannot afford to miss. It goes without saying that we are in the age of employee experience, where employees' well-being and satisfaction are at the forefront of a successful business strategy. Ever since the global pandemic outbreak, I've witnessed the drastic shift in organizational priorities towards creating a positive workplace culture and investing in advanced technologies like AI service desks or HR helpdesks that elevate the employee experience and productivity to new heights. As the business landscape has become increasingly competitive, organizations prioritizing employee experience are better positioned to attract and retain top talent, increase employee productivity, and improve profitability. It is possible for organizations to increase employee engagement and reduce turnover by creating positive workplace cultures and offering personalized support and seamless experiences that satisfy the unique needs of each employee.

What Makes Employee Experience A Good Investment?

Needless to say, a positive employee experience is a good investment for any corporate company that wants to flourish. The benefits of prioritizing employee experience (EX) are numerous, ranging from improved employee engagement and retention to better ROI. A Gallup study states that organizations that invest in employee experience and engagement are 21% more productive and have 41% lower absenteeism rates than low-engagement teams. This can lead to substantial cost savings for organizations. Similarly, a Glassdoor study found that a strong employer brand can lead to a 50% boost in job applicant quality. This means that organizations focusing on building a positive employee experience are more likely to attract high-quality candidates, retain their top talents and reduce the overall hiring costs.

Another study by IBM states that when organizations invest in employee experience (EX) tend to have better financial performance. Particularly, businesses with outstanding employee experiences had 4.2 times more profit per employee than those in the bottom quartile.

Benefits of Positive Employee Experience

  • Enhanced Employee Productivity
    One of the major benefits of investing in EX is improved employee productivity. Engaged employees are more likely to go above and beyond in their work, leading to higher levels of productivity and, ultimately, boosting business productivity.
  • Increased Employee Engagement
    Investing in employee experience is a critical driver of engagement as it shows that businesses value their employees and are dedicated to creating a positive workplace culture. Employees who feel valued and supported are more likely to be engaged and committed to their work. Research has shown that companies with high employee engagement outperform those with lower engagement levels. A Gallup report states that investing in employee experiences increases employee engagement. Furthermore, improving the employee experience is a top priority in a workplace where only 34% of employees feel engaged.
  • Improved Employee Recruitment
    Investing in a positive employee experience (EX) can improve employee recruitment. Organizations that emphasize an excellent employee experience are more likely to draw top candidates who are looking for a place of employment that values employee happiness and well-being. This may result in lower recruitment expenses and higher-quality employees.
  • Increased Business ROI
    Research has shown that organizations prioritizing EX have better organizational ROI. By investing in employees' well-being and satisfaction, organizations can create a positive workplace culture that encourages innovation, collaboration, and high performance. This can lead to an elevated business ROI and a more robust bottom line.
  • Reduced Employee Turnover
    When you provide your employees with a fulfilling workplace, they feel empowered and happier and will be committed towards their work and organization. As reported by American Psychological Association, only a small percentage of employees would leave a company if they believed that the leadership cared deeply about their experience, and 89% would recommend their place of employment to others. Model of Employee Experience: A Game-changer for Organizations

There is no doubt that an employee experience model is a framework that helps businesses evaluate where their staff stands and what areas need improvement. A company's employee experience includes every interaction with its workforce, from hiring and onboarding to offboarding process. Businesses can use the employee experience model to determine where their employees stand and what areas need improvement.
Organizations must have a well-designed employee experience model because it enables them to create a work environment that fosters engagement, retention, and productivity. An employee experience model provides a holistic approach to designing and implementing strategies that address employees' needs, expectations, and aspirations.

By having an effective employee experience model in place, organizations can ensure that they are meeting the needs of their employees, leading to improved engagement and retention rates. Moreover, an employee experience model helps organizations attract top talent by showcasing their commitment to creating a positive and inclusive workplace culture. AI-powered employee support and engagement solution integrated with Microsoft Teams that elevates employee experience. Being an AI-powered modern service desk solution integrated with Microsoft Teams, provides personalized employee support and seamless employee experience by auto-resolving up to 65% of employee issues without the help of a human support agent.  

At, we believe that employees are the most asset of any business, and thus creating a healthier environment that fosters their mental health, career growth and development is essential for business success.'s approach to the employee experience is centered around key pillars such as personalized employee support, easy automation, expert agents for better support, automated employee onboarding, seamless employee training and innovative employee engagement. By focusing on these key pillars,'s helps organizations provide their employees with a seamless and meaningful experience, resulting in enhanced employee productivity, engagement, customer satisfaction and business ROI.

Here is how model of employee experience looks like:  

Personalized Employee Support via ChatGPT-like AI Chatbot

It is imperative for organizations to offer quick and personalized employee support in this constantly evolving workplace. By implementing AI-powered modern service desk solutions like, you can ensure your employees get the right help and attention.'s modern feature, ChatGPT-like AI chatbot, allows employees to ask questions and receive tailored answers. It uses advanced algorithms and natural language processing like ChatGPT and quickly browses through various documents, including user manuals and IT helpdesk websites, to learn from their content.  

By ingesting existing knowledge, this Chatbot can deliver quick employee support and personalized experiences with precise and relevant responses. As a result, employees can resolve most of their common problems without talking to support agents.
Easy Automation

Repetitive manual tasks such as changing or resetting passwords, setting up laptops and printers, installing software, accessing documents, onboarding new employees, etc, that offer little long-term value to the organization can hinder employee productivity and experience because such issues can distract employees from focusing on more serious tasks. With’s easy automation feature, employees can automate repetitive and time-consuming everyday tasks and eliminate manual effort. As a result, employees can devote more time and energy to more pressing matters.

Human Experts for Better Support

A dedicated support agent or technician can be requested for live chat to help with more complicated issues if the first-level support (L1) provided by the chatbot fails to meet the needs of the employees. It only takes 10 to 15 seconds to complete this. To provide second and third-level support (L2 and L3), the support agent or technicians can provide accurate information, prioritize problems, or carry out tasks. By implementing such solutions, employees' satisfaction can be significantly increased, and they will be able to handle problems more quickly and effectively.

Automated Employee Onboarding Experience

Indeed, employee onboarding is the first chance for an organization to highlight its workplace values, mission, and expectations to a new hire while establishing a welcoming and supportive environment.

A well-crafted employee onboarding program can help employees quickly adapt to their new environment, learn about their job roles and responsibilities, and comprehend the organization's goals and objectives. At, we believe that employee onboarding is a critical component of employee experience as it lays the foundation for the employee's journey with the organization.  

Being an HR service desk within MS Teams, decreases tedious labor and paperwork so new hires can begin working more quickly. provides HR support agents with access to an automated onboarding solution that streamlines the procedure for all parties. You can give them more time to focus on other essential tasks while ensuring that your new hires have a positive onboarding experience by using By investing in a well-designed onboarding program, organizations can boost employee experience, engagement, and retention rates.

Seamless Employee Training

Employees need a sense of purpose in their work as well as chances for professional advancement. Training, mentoring, and career development programs are more likely to help organizations retain top talent and encourage employee loyalty. Instead of lengthy manuals and handbooks, you can easily give your employees short, digestible training materials through microlearning. Whether you are training new hires or existing employees, modern service desks like enable you to give employees access to training materials from unified platforms.'s conversational microlearning solution accommodates your employees' short attention spans and improves information retention.

Robust Employee Engagement Tool for Real-time Feedback

An employee engagement tool is important for businesses to assess their corporate culture and the feelings of their workforce. This is an essential first step to creating a successful employee experience from the ground up. With's employee engagement tool, employees can give open and real-time feedback about what matters to them and what they require to feel valued and supported by conducting a confidential employee survey. This one tool can assist businesses in retaining their best performing employees.  


If your employees are happy, engaged and satisfied, they will work harder and stay with your business longer. With the changing landscape of work and the increasing demand for a flexible and supportive work culture, businesses must prioritize employee experience to attract and retain their best performing employees. As an HR service desk manager, I would say investing in employee experience is not just a trend; it is a critical factor in creating a thriving organization. It is essential that C-level employees and managers develop employee experience strategies that help employees have a positive and productive digital work experience.

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  1. What is an employee experience model?  
    The model of employee experience helps organizations create a positive and engaging workplace environment that fosters employee well-being, satisfaction, and productivity.
  1. How does the model of employee experience benefit organizations?
    The model of employee experience benefits organizations by enhancing employee engagement, improving talent retention, boosting productivity, and creating a positive employer brand image that attracts top talent.
  1. What are the key components of the model of employee experience?  
    The key components of the model of employee experience include onboarding, career development, feedback and recognition, work-life balance, diversity and inclusion, and employee well-being.
  1. How can organizations measure the success of the model of employee experience?  
    Companies can measure the success of the model of employee experience by conducting employee engagement surveys, tracking key performance indicators such as retention rates and productivity, monitoring employee feedback and sentiment, and benchmarking their employee experience against industry standards.
  1. Can technology play a role in improving employee experience?  
    Yes, technology can play a significant role in improving employee experience. Tools like digital HR platforms, employee self-service portals, and chatbots can streamline HR processes and provide employees with quick and easy access to information and resources. Additionally, virtual communication tools and collaboration software can help remote and distributed teams stay connected and engaged.

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