Actionable Science and Help Desk Technology Announce Strategic Partnership

Actionable Science (now Rezolve.ai) and Help Desk Technology (HDT) today announced a global strategic partnership to integrate Actionable Science's AI-powered conversational virtual assistant, JAMES, with HDT's ServicePRO service desk software.

The partnership will enable both companies to leverage mutually complementary elements of their solutions. HDT will now offer JAMES with ServicePRO to its customers, providing AI-driven "auto-resolution" and service request creation solutions and an AI help desk, while enabling customers to use the ServicePRO platform to track the status of requests until resolution.

What the joint solution delivers

The resulting joint solution will serve the customers and employees of both companies' clients by:

• Being accessible anytime, anywhere, on any device, and from various channels
• Providing auto-resolution to repetitive questions and tasks quickly
• Saving effort in creating, updating, and getting the status of service requests
• Creating accurate service requests using powerful templates
• Increasing auto-resolution through a learning function

Extending ServicePRO with conversational AI

Help Desk Technology's ServicePRO is an enterprise service desk software that improves customer service by automating the entire service request cycle. ServicePRO is available as a cloud-hosted solution as well as an on-premise installation. It is a cohesive, unified service desk platform providing full visibility into an organization's operations while maintaining the security requirements of individual departments. From support requests to departmental workflows to company-wide processes, ServicePRO makes it easy to automate workflows.

With JAMES integrated, ServicePRO customers gain a conversational, AI-based interactive front door for self-service, automating repetitive service desk tasks while ServicePRO continues to manage tracking and resolution behind the scenes.

About Actionable Science

Actionable Science, headquartered in the San Francisco Bay Area, is a fast-growing, leading provider of an auto-resolution platform for employee and customer service. Actionable Science's Rezolve platform leverages five industry-leading artificial intelligence-powered skills to deliver quick and fully automated support for areas such as IT help desk solutions, HR, and customer support. The Rezolve platform makes it easy for businesses to harness the power of AI to deliver better employee and customer service while reducing cost. Actionable Science is a Microsoft Gold Partner and is SOC 2 and GDPR compliant.

About Help Desk Technology

Help Desk Technology (HDT) is a leading provider of enterprise and service desk software with more than 25 years of experience working with customers across various industries, school districts, colleges and universities, health care organizations, and government organizations around the world. Help Desk Technology has been developing, marketing, selling, and supporting service desk software to manage service and help desks and facilitate workflow automation.

HDT's ServicePRO software streamlines business processes to improve efficiency and results, empowers end users with self-service capabilities, and optimizes service delivery. Help Desk Technology enables its customers to improve their productivity, efficiency, and profitability by enhancing the ability of organizations to retain the knowledge and processes developed by their employees in a single organized source.