Everest Group Names Rezolve.ai a Major Contender in the ITSM Platforms PEAK Matrix® Assessment 2026

Rezolve.ai, the agentic AI service desk for IT and HR, has been named a Major Contender in the Everest Group IT Service Management (ITSM) Platforms PEAK Matrix® Assessment 2026.

The PEAK Matrix® is Everest Group's provider evaluation, published through its digital workplace research program. Providers are assessed on two dimensions (vision and capability, and market impact), and inclusion is analyst-driven: no organization pays a fee to be featured or to influence its position.

What the assessment evaluated

The 2026 ITSM Platforms assessment examines how service management platforms are absorbing agentic AI: whether autonomous resolution, knowledge, and workflow automation are genuinely integrated with the system of record, or bolted on beside it. Rezolve.ai was evaluated as a full ITSM platform: a system of record spanning incident, problem, change, service catalog, asset, and configuration management, unified with a system of intelligence, specialist AI agents that resolve employee requests through governed, approval-gated, auditable workflows.

Why it matters for ITSM buyers

For teams comparing platforms, the PEAK Matrix scores providers side by side on demonstrated market impact as well as vision, which makes it a practical shortlisting tool. The production test behind those scores is simple to run yourself: across Rezolve.ai deployments, roughly 70% of requests are resolved before they ever become tickets, with outcomes documented client by client: from JLL's ~100,000-employee rollout to named case studies in energy, financial services, and healthcare.

The full assessment is available from Everest Group. To see the platform evaluated in the report run against your own ticket history, book a demo.