Rezolve.ai Named a Sample Vendor in the Gartner® Hype Cycle™ for AI in ITSM, 2026

Rezolve.ai has been named a Sample Vendor in the Gartner® Hype Cycle™ for AI in ITSM, 2026, in the Digital Workplace Operations Automation Platforms category.

Digital workplace operations automation is an emerging approach to coordinating and automating day-to-day operational tasks across the systems that support employees: from service management to endpoint, identity, and digital employee experience. Rezolve.ai applies agentic AI to this work, helping IT teams orchestrate and automate complex workflows that cross system boundaries.

Why the category is emerging

Service management has historically been ticket-centric: work enters as a ticket, waits in a queue, and moves by hand. The platforms in this category coordinate that work across the digital workplace stack instead. We believe Rezolve.ai's recognition reflects that shift, service management moving from a system of record alone to a system of record paired with a system of intelligence. The platform spans the full lifecycle: autonomous resolution at the front door, AI assistance on the tickets that remain, governed automation across connected systems, and an AI-first ITSM system of record underneath, with every autonomous action approval-gated and auditable.

This follows Rezolve.ai's recognition in the Gartner Hype Cycle for ITSM, 2024, in the Virtual Support Agent category.

For ITSM leaders reading the Hype Cycle

Hype Cycle research helps leaders time adoption decisions for emerging technology. The practical evaluation, in our experience, runs 90 to 180 days and is judged on operational outcomes: fewer manual touches, faster resolution, and work that moves without handoffs. Across Rezolve.ai deployments, roughly 70% of requests are resolved before they ever become tickets, with named customer outcomes to compare against. To run that evaluation on your own ticket history, book a demo.

Attribution: Gartner, Hype Cycle for AI in ITSM, 2026, Chris Matchett, Chris Laske, Siddharth Shetty, 2 June 2026.

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