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Press release
HFS Research Names Rezolve.ai a Hot Vendor for Employee Experience
The HFS Hot Vendors program recognizes Rezolve.ai in its Q3 2021 cohort for putting employee experience at the center of conversational AI.
DUBLIN, Calif., November 12, 2021,
Rezolve.ai has been named a Hot Vendor by HFS Research in the firm's Q3 2021 Hot Vendors cohort, recognized for reimagining employee engagement, putting employee experience at the center of conversational AI for the service desk.
HFS Research's Hot Vendors program identifies emerging providers the firm's analysts judge to have a distinctive value proposition and demonstrated momentum. The Rezolve.ai profile, authored by HFS analyst Melissa O'Brien, classifies the company under Engagement AI with a functional focus on employee experience.
What HFS found
HFS wrote that Rezolve.ai "has a distinct clarity around the challenge of employee engagement and is clear about the outcomes it aims to deliver with its products: instantaneous support, lower ticket volumes, higher ticket auto-resolutions, and improved employee satisfaction among them."
The profile ties the recognition to HFS's OneOffice framework: "As a critical pillar of the HFS OneOffice, Employee Experience must be an investment priority for successful future enterprises, and Rezolve.ai seems to have homed in on a unique value proposition for Microsoft customers. Rezolve.ai has focused on its core mission and placed its bets on two areas of rapid growth and focus, Teams and Employee Experience. Customer feedback indicates that Rezolve.ai's platform is already working well in production."
Why employee experience is the measure
The recognition reflects the design premise the platform is built on: support that meets employees inside Microsoft Teams, answers within seconds, and auto-resolves common issues through conversational AI, smart automation, and invisible ticketing, so employees get help without learning a new system, and support teams see ticket volumes fall rather than queues grow.
The HFS Hot Vendor profile is available from HFS Research. To see what employee-experience-first support looks like today, book a demo.
“We are ecstatic to be named a "Hot Vendor 2021" by HFS Research. We created the AI service desk to ensure that employees with little to no technical skills, regardless of their department, are not left in the dark when seeking assistance.”
Saurabh Kumar, Chief Executive Officer, Rezolve.ai
“Rezolve.ai is a conversational AI software firm putting employee experience (EX) at the center of its capabilities. In an increasingly remote world, employee engagement tools also need to facilitate learning and career growth and support people to feel connected and valued in their roles.”
HFS Research, HFS Hot Vendor profile, Q3 2021
About Rezolve.ai
Rezolve.ai is the agentic AI service desk for IT and HR: autonomous, governed, glass-box. Teams use Rezolve.ai to resolve issues before they become tickets, assist agents on the tickets that remain, and automate the repetitive work in between.
Spokespeople
Media Relations · press@rezolve.ai