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Press release
Rezolve.ai Launches “Summer of ITSM Trade-In” Campaign, Showcasing Agentic AI Service Desk at HDI SupportWorld Live 2025
The limited-time offer covers the remaining term of a qualifying enterprise's existing ITSM contract and moves support to an agentic AI platform inside Microsoft Teams and Slack that resolves issues up to 65% faster than legacy systems.
DUBLIN, Calif., May 7, 2025,
Rezolve.ai, an AI-powered IT and HR service desk platform, today announced the launch of its “Summer of ITSM Trade-In” offer, a limited-time campaign that lets qualifying enterprises replace outdated ITSM systems with Rezolve.ai's conversational AI platform, which lives inside Microsoft Teams and Slack. Under the program, Rezolve.ai covers the remaining term of an organization's existing ITSM contract, removing the financial penalty that keeps many IT teams locked into legacy tooling.
The trade-in program enables enterprises to adopt Rezolve.ai's next-generation platform with zero financial penalties by covering the remainder of any overlapping contracts. Qualifying organizations also receive a complimentary DeskIQ assessment, worth $25,000, to uncover hidden inefficiencies, along with white-glove implementation and priority onboarding.
Beyond ticketing
Rezolve.ai's Agentic AI SideKick 3.0 platform goes beyond traditional ticketing. It uses a proprietary Reasoning RAG-based smart knowledge management and auto-resolution engine to classify, route, and resolve issues without human intervention. A no-code Creator Studio lets teams build bespoke automations and integrations in minutes, while a dynamic service catalog and GenAI-powered email management streamline both front- and back-office workflows. Multilingual conversational AI with live chat extends the platform's global reach, and GenAI-driven data loss prevention capabilities keep sensitive data secure. DeskIQ analytics surfaces insights from historical ticketing data, pinpointing knowledge gaps and automation opportunities.
At HDI SupportWorld Live 2025, Booth #510
Rezolve.ai will demonstrate the platform at HDI SupportWorld Live 2025, where attendees can visit Booth #510 to watch live demonstrations of end-to-end ticket resolutions completed in under 60 seconds, receive a personalized ITSM modernization assessment based on their current infrastructure, and enter daily raffles for the Ultimate Summer IT Refresh Kit and exclusive swag.
SupportWorld Live, HDI's conference for service and support professionals, takes place May 18–22 at the MGM Grand in Las Vegas, featuring training, workshops, keynotes, and networking focused on service management outcomes, with expert-led sessions on topics including AI, experience management, and enterprise ITSM.
Offer details
The Summer of ITSM Trade-In offer is available until August 30, 2025, and includes:
- Contract offset for any overlapping time on existing ITSM platforms, free for the duration of the remaining contract
- A complimentary DeskIQ assessment (worth $25,000) to uncover hidden inefficiencies
- White-glove implementation and priority onboarding
- Complimentary migration services provided by Rezolve.ai's transition team
For complete details or to schedule a demo, visit rezolve.ai.
“The Summer of ITSM Trade-In program is a truly unique initiative—think of trading in your old car and upgrading to a high-performance model. Enterprises that have felt stuck under long-term ITSM contracts finally have a compelling reason to move off archaic technology: we can offset your existing agreement, guarantee a seamless transition, and deliver immediate efficiency gains.”
Manish Sharma, CRO & CMO, Rezolve.ai
“Traditional ITSM solutions are holding IT teams back at precisely the time when employees need instant, consumer-grade support experiences. Our Summer Trade-In campaign removes every barrier to modernization - covering all transition costs, delivering implementation in weeks rather than months, and powering support with AI that resolves issues up to 65% faster than legacy systems.”
Saurabh Kumar, CEO, Rezolve.ai
About Rezolve.ai
Rezolve.ai is the agentic AI service desk for IT and HR: autonomous, governed, glass-box. Teams use Rezolve.ai to resolve issues before they become tickets, assist agents on the tickets that remain, and automate the repetitive work in between.
Spokespeople
Media Relations · press@rezolve.ai