Home / Press & news / November 24, 2023
Press release
Rezolve.ai Unveils AITSM Platform, Bringing GenAI-Powered IT Support to Microsoft Teams
Debuted at SM World 2023 in Florida alongside a refreshed brand identity, the platform's GenAI SideKick automates up to 65% of ticket resolutions inside Microsoft Teams.
DUBLIN, Calif., November 24, 2023,
Rezolve.ai, a pioneer in modern employee support and engagement platforms, today unveiled its GenAI-enabled AITSM (Artificial Intelligence for IT Service Management) solution, together with a refreshed brand identity. Powered by the GenAI SideKick, the platform is designed to elevate the efficiency of IT support teams and redefine the employee experience.
Breaking away from traditional ITSM practices, Rezolve.ai introduces a dynamic, GenAI-driven approach that replaces cumbersome and sluggish processes. The launch pairs an advanced product with an entirely new brand avatar, underscoring the company's commitment to innovation.
Attendees at SM World 2023 in Florida were the first to see Rezolve.ai's "Big Reveal." The live demonstration showcased the platform's evolution from traditional ITSM to AITSM and drew enthusiastic acclaim from enterprise IT support teams.
Addressing the media, Manish Sharma, COO of Rezolve.ai, said Rezolve.ai is the next evolution in ITSM, offering service desk managers GenAI-enabled software that turns their teams into IT support heroes powered by AITSM.
The four pillars of AITSM
GenAI-enabled agile knowledge management. Rezolve.ai's intelligent assistant gives support teams quick access to precise information, positioning them as problem-solving champions.
Conversational AI interface within Microsoft Teams. In place of inefficient emails and calls for tickets, the conversational interface inside Microsoft Teams fosters seamless collaboration where problems are solved where employees already work.
No-code Automation Studio. The No-Code Automation Studio enables rapid deployment, testing, and rollout of automations, freeing teams from monotonous tasks so they can focus on higher-value work.
GenAI SideKick. The platform's centerpiece automates up to 65% of ticket resolutions and provides real-time service desk analytics within Microsoft Teams, lifting the productivity of IT support teams.
A new chapter for the service desk
Rezolve.ai's integration with Microsoft Teams moves beyond the traditional and legacy service desk paradigm, positioning the service desk as the engine for the next evolution of IT service management. Through the application of generative AI and automation, service desk managers are empowered and their teams are elevated.
Organizations interested in seeing the AITSM platform and GenAI SideKick in action can book a demo.
“Employee portals are dead! Legacy ticketing systems are not as effective. Employees and support teams deserve an advanced Generative AI interface that is 1000 times more capable. We are on a mission to create the most exciting brand in the ITSM industry. A modern, Microsoft Teams based, GenAI-enabled AITSM solution.”
Manish Sharma, COO, Rezolve.ai
About Rezolve.ai
Rezolve.ai is the agentic AI service desk for IT and HR: autonomous, governed, glass-box. Teams use Rezolve.ai to resolve issues before they become tickets, assist agents on the tickets that remain, and automate the repetitive work in between.
Spokespeople
Media Relations · press@rezolve.ai