Rezolve.ai to Showcase Autonomous IT Operations Platform at HDI SM World 2025

Rezolve.ai, a global leader in Agentic AI for IT and employee support, has announced its participation in HDI Service Management World 2025, taking place November 16 to 19 in Orlando, Florida. The company will exhibit at Booth 216, where it will unveil its Autonomous IT Operations Platform: a shift from traditional, ticket-based ITSM systems to intelligent, self-driving L1 and L2 support operations.

Under the theme “Frost-Proof Your Support with Agentic AI,” Rezolve.ai aims to show IT and service management professionals a new era of autonomous operations. The platform uses advanced Agentic AI to eliminate repetitive workloads, predict issues before they escalate, and free human agents to focus on strategic work. As part of its event showcase, the company will also introduce a limited-time New Year Trade-Up Offer designed to make switching from legacy ITSM systems frictionless and risk-free.

“Too many organizations are still firefighting tickets using outdated tools that no longer deliver measurable outcomes,” said a Rezolve.ai spokesperson. “Our mission is to help them transition to an era where IT operations run intelligently and autonomously, without downtime or disruption. HDI SM World 2025 is the perfect platform to demonstrate how Agentic AI can make that vision real.”

Three capabilities, one platform

The Autonomous IT Operations Platform combines three key capabilities, Agentic SideKick 3.0, Rezolve SearchIQ, and Rezolve VoiceIQ: to deliver continuous, always-on support.

Agentic SideKick 3.0 introduces a team of self-resolving AI agents capable of handling routine IT issues instantly. Rezolve SearchIQ gives employees contextual answers across enterprise systems in seconds; an Agentic RAG system for enterprise search, it serves as a single source of truth for knowledge workers seeking self-service support. Rezolve VoiceIQ adds AI-powered voice ticketing, letting employees interact naturally through phone or voice channels. Together, the three create a unified support ecosystem that improves service speed, accuracy, and employee satisfaction.

The New Year Trade-Up Offer

To mark the event, Rezolve.ai is launching its New Year Trade-Up Offer, which allows enterprises to replace existing ITSM tools with the Autonomous IT Operations Platform at no extra cost. The program covers remaining contract durations, includes complimentary migration with zero downtime, and provides an in-depth Rezolve DeskIQ report (worth $25,000), at no charge to map automation and ROI potential. The offer is available to a select number of qualifying enterprises, aimed at IT leaders seeking to modernize their support ecosystems before 2026.

Rezolve.ai invites HDI SM World 2025 attendees to visit Booth 216 for live demonstrations, one-on-one consultations, and early access to the Trade-Up Offer.