Rezolve.ai Earns Five New Badges in G2's Spring 2023 Report

Rezolve.ai, the AI-powered employee service desk that delivers support inside Microsoft Teams, today announced it has earned five new badges in G2's Spring 2023 Grid Reports: High Performer, Easiest To Do Business With, Users Most Likely To Recommend, Easiest To Use, and Easiest Setup.

The Spring 2023 report also rated Rezolve.ai No. 1 in four categories: ease of use, knowledge base, likelihood to recommend, and ticket notification. The company was rated No. 2 for ease of setup, for the product being a good partner in doing business, for multi-channel access, and for self-service, and No. 3 for quality of support.

Additional placements in the report include No. 6 for ability to meet requirements, No. 7 for ease of admin, No. 13 for dashboards, No. 15 for user satisfaction, No. 19 for knowledge base and ticket integration, No. 20 for cost-effectiveness, No. 23 for automated ticket routing, No. 41 for ticket prioritization, and No. 43 for market presence.

What the badges recognize

G2's High Performer badge is awarded to products with consistently high customer-satisfaction scores. Easiest To Do Business With goes to products with the highest Ease of Doing Business rating on G2's Relationship Index, and Easiest To Use recognizes the highest Ease of Use rating in the Usability Index, where Rezolve.ai was also rated first for usability.

The Users Most Likely To Recommend badge reflects Rezolve.ai's No. 1 rating in that category, based on customers recommending the platform to peers and colleagues. Easiest Setup is determined by G2's Implementation Index, which scores products on real-user satisfaction with the installation process; Rezolve.ai was rated No. 2 for ease of setup.

How G2 compiles its reports

G2 operates one of the world's largest software marketplaces, where verified users share reviews of the hardware and software they use. The platform supports 60 million users annually in making software decisions informed by genuine peer reviews.

G2's Grid Reports are grounded in that user feedback and highlight the products with the highest levels of customer satisfaction and the most extensive market presence. To keep reviews objective, G2 requires a verified business email address or LinkedIn account to confirm a reviewer's identity and employer, filters submissions algorithmically, and manually verifies every review before publication. G2 also prohibits its own current or former employees from reviewing its products or those of rival companies, and contributes no ideas or opinions of its own to the ratings, which are established algorithmically from compiled data.

Rezolve.ai credited its customers for the recognition, noting that the badges rest entirely on feedback submitted by real, verified users of the platform.