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Press release
Rezolve.ai Hosts Live Webinar on Agentic AI for Shared Services
The 30-minute session on October 30, 2025 features Joshua O'Brien, Head of Generative AI, demonstrating how autonomous AI agents inside Microsoft Teams handle shared-services support end to end.
DUBLIN, Calif., October 23, 2025,
Rezolve.ai today announced a live webinar, "Agentic AI for Shared Services: From Promise to Practice," on Thursday, October 30, 2025, at 1:00 PM ET / 10:00 AM PT. The 30-minute session features Joshua O'Brien, Head of Generative AI at Rezolve.ai, demonstrating how autonomous AI agents embedded directly inside Microsoft Teams transform shared-services support: eliminating ticket backlogs, automating manual workflows, and delivering voice-enabled assistance without replacing existing systems.
The shared-services breaking point
Shared-services teams face a stark reality: employee expectations have evolved faster than support infrastructure. Nobody waits patiently for password resets anymore, and nobody tolerates chasing approvals through five different systems. Yet most organizations remain trapped in reactive mode, with slow ticket queues, manual handoffs, and chatbots that can barely answer basic questions.
The cost of that gap is measurable: overwhelmed support teams, frustrated employees, and AI pilots that never escape the proof-of-concept phase.
From pilot purgatory to production
This is not a theoretical discussion. O'Brien walks through real scenarios shared-services teams handle daily (password resets, policy lookups, multi-step approvals, and voice-enabled requests), showing how autonomous agents handle them end to end inside Microsoft Teams. Attendees get the practical roadmap for deployment, including why many AI initiatives stall and how to overcome common implementation barriers.
What attendees will learn
- What agentic AI really is, and how it is redefining IT and HR support
- Why shared-services AI pilots often stall, and how to overcome it
- Real examples: password resets, policy lookups, and approvals inside Teams
- Voice-enabled support, demonstrated live
- The roadmap to deploy agentic AI alongside current systems
Who should attend
The session is designed for shared-services leaders, CIOs, IT directors, HR operations executives, and digital-workplace strategists exploring how autonomous AI can transform employee support without requiring infrastructure replacement.
Event details
- Webinar: Agentic AI for Shared Services: From Promise to Practice
- Date: Thursday, October 30, 2025
- Time: 1:00 PM ET / 10:00 AM PT
- Duration: 30 minutes
“Traditional tools weren't built for today's workplace. Employees expect instant, intelligent support—the kind that understands context, executes actions, and learns from every interaction. That's what Agentic AI delivers. This webinar cuts through the hype to show exactly how it works in practice.”
Joshua O'Brien, Head of Generative AI, Rezolve.ai
“Enterprises are done with chatbots that only answer FAQs. They need autonomous agents that diagnose problems, execute transactions, and scale support without scaling headcount. The organizations moving fastest aren't waiting for perfect conditions—they're deploying Agentic AI now and seeing 40–60% faster resolution times. This webinar shows how to join them.”
Manish Sharma, Chief Revenue Officer and Co-Founder, Rezolve.ai
About Rezolve.ai
Rezolve.ai is the agentic AI service desk for IT and HR: autonomous, governed, glass-box. Teams use Rezolve.ai to resolve issues before they become tickets, assist agents on the tickets that remain, and automate the repetitive work in between.
Spokespeople
Writes about agentic AI for IT and HR service delivery.
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Media Relations · press@rezolve.ai