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Press release
Rezolve.ai Wraps Successful Debut at Pink26, Introducing a New Vision for Layered, Agentic ITSM
The company engaged more than 125 attendees from 79 companies at Booths #4 and #5, introducing a three-layer platform architecture that combines a system of record, a system of intelligence, and more than 30 specialized AI agents.
DUBLIN, Calif., February 19, 2026,
Rezolve.ai, a pioneer in purpose-built Agentic AI for IT service management, today announced the successful conclusion of its participation at Pink26, the 29th Annual International IT Service Management Conference and Exhibition, held February 16–19 at the Bellagio in Las Vegas.
Over four days, the company engaged more than 125 attendees representing 79 companies at Booths #4 and #5, in strategic conversations that underscored a fundamental shift in how enterprises are approaching IT service delivery.
The future of ITSM: three layers, dozens of agents
Pink26 served as a proving ground for Rezolve.ai's evolving product narrative. In real-time interactions with CIOs, IT directors, and service management professionals, the company introduced a clearer, more structured articulation of its platform architecture, one that enterprise attendees described as immediately intuitive. The platform is built on three distinct layers:
- System of Record. A fully AI-woven ITSM foundation covering Incident, Problem, Change Management, and Service Catalog, available as Rezolve.ai's own system or integrated with existing platforms.
- System of Intelligence. A multi-agent AI layer comprising more than 30 specialized agents organized into functional clusters: for knowledge, core troubleshooting, change management, problem management, major incident management, and more. These agents reason collaboratively, sharing context and working autonomously through complex ITSM workflows end to end.
- Knowledge and Automation Access. The intelligence layer connects to any knowledge source and to an AI Builder capable of creating custom automations in minutes, delivered through a fully multimodal interface.
A recurring example shared throughout the conference was Rezolve.ai's reimagined Change Management workflow. Instead of manually filling out a form, a practitioner simply describes the change they want to make. The platform's Risk Management Agent assesses risk, the Impact Analysis Agent reviews and corrects the impact statement, a CAB Documentation Agent prepares the committee brief, and a Scheduling Agent identifies availability and books the CAB meeting, all autonomously.
Enterprise results on display
The “Self-Driving ITSM” positioning was reinforced through real enterprise case studies. Attendees saw how Rezolve.ai's purpose-built agentic architecture cuts ticket volumes by 50–85%, eliminating L1 tickets rather than just deflecting them.
Results showcased included an 83% deflection rate across a Fortune 500 consumer goods company's 120,000-plus employees in 81 countries, and a 98% successful field dispatch rate for a Fortune 500 telecommunications leader.
To request a post-event demo or a complimentary Rezolve DeskIQ Assessment, valued at $25,000, visit rezolve.ai.
“Pink26 confirmed what we’ve been hearing in the market — enterprises are done waiting for AI to deliver on its promise. The conversations we had were sharper and more urgent than ever before. IT leaders aren’t asking ‘what is agentic AI’ anymore. They’re asking ‘how fast can we deploy it?’”
Saurabh Kumar, CEO, Rezolve.ai
“I had the opportunity to pitch our product dozens of times over three days and watch people’s faces in real time. The message that landed — every time — was the three-layer architecture with clusters of specialized agents. People don’t want to know about AI features. They want to understand how the whole system thinks and acts.”
Manish Sharma, CRO & Co-Founder, Rezolve.ai
About Rezolve.ai
Rezolve.ai is the agentic AI service desk for IT and HR: autonomous, governed, glass-box. Teams use Rezolve.ai to resolve issues before they become tickets, assist agents on the tickets that remain, and automate the repetitive work in between.
Spokespeople
Media Relations · press@rezolve.ai