An ITSM/ESM unlike any other
Built for ticket elimination using agentic AI - Rezolve.ai is replacing leading ITSMs/ESMs at an unprecedented rate. Join the wave of change with agentic ITSM.
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Transform your employee support across the enterprise
Customized Service Catalogs for each service offering and each team with their own forms, workflows and more! Configure services quickly and go-live fast.
Designed with essential ITIL best practices and pre-configured workflows. With Rezolve.ai AITSM, Incident, Request, Problem, and Change Management are up and running in no time.
Empower your enterprise teams with the Agentic AI-powered self-service accessible where they already work – with natural language conversations and blazing-fast autonomous support.
Enable your employees from all departments to find the right information and knowledge support when they need it. Rezolve SearchIQ unified enterprise knowledge for self-service with incredible precision.
Rezolve.ai leverages Multi-Agent AI architecture to create & summarize tickets, proofread agent notes, take actions, and loop-in humans when required - reducing complexity and eliminating manual L1 activities.
Do you need a human for support? You got it with our built-in live chat support. Highly configurable to meet business needs, including operating hours, escalation paths, and more.
Unlock the power of telephone as a ticketing channel with Rezolve.ai’s powerful Voice AI Agents. Rezolve VoiceIQ precisely captures ticketing info over the call, asks natural follow-up questions, pauses & listens – with efficiency & precision that beats large teams.
Transform your SLA management with real-time monitoring, configurable notifications, and intelligent escalations. Fulfill all your SLAs with Agentic AI that auto-resolve and proactively handle escalations.
An AI-powered catalog that eliminates intake forms and rigid templates. Configure services in minutes, increase business velocity, and go live across every team — fast.
Built on essential ITIL best practices with pre-configured workflows out of the box. Stand up incident, request, problem, and change management in record time.
Deliver blazing-fast autonomous support inside Microsoft Teams and Slack. Notifications, approvals, ticket creation, live chat, and workflows — all from desktop or mobile.
Help employees across every department find the right answer, first time. Rezolve.ai SearchIQ unifies your enterprise knowledge for precise, self-serve resolution at scale.
Multi-agent AI that creates and summarizes tickets, proofreads notes, takes actions, and loops in humans when needed — eliminating manual L1 work across your queue.
Need a human in the loop? Built-in live chat configured for operating hours, escalation paths, queue routing, and every nuance your service desk demands.
Unlock voice and email as fully autonomous ticketing channels. Rezolve.ai VoiceIQ captures intent over calls; email automation triages shared mailboxes and drafts intelligent replies.
Real-time SLA monitoring with configurable notifications and intelligent escalations. Agentic AI auto-resolves tickets and proactively handles escalations to keep every SLA on track.
Take the top 10 desktop and endpoint headaches off your service desk's plate. Pre-built fixes for OneDrive, VPN, printers, Outlook, and Teams cache — full audit logs included.
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The world’s only native AI service desk – agentic AI and ITSM combined!
A modern full features ITSM built with AI features that help reduce your workload and make your team more efficient. Get all the benefits of AI without breaking a sweat.
Reduce workload - not just manage it
Rezolve.ai is designed for self-service and automates 55%-85% of your tickets – giving your teams ample time for strategic and more valuable tasks.
Frictionless service across departments
Unlike traditional service desks that merely manage tickets, Rezolve.ai learns and improves over time. It solves more tickets automatically so you can watch your SLA performance and CSAT score getting better.
Improve service over time
Unlike traditional service desks that merely manage tickets, Rezolve.ai continuously learns and evolves. It automates ticket resolution, helping you improve SLA performance and boost CSAT scores.
Calculate your ROI with Rezolve.ai
Know your estimated savings and potential ROI with our Agentic SideKick 3.0 for IT and HR operations.
Enterprise-grade security & privacy
Built from the ground up to meet the highest global standards.
See why our customers love us
"Rezolve.ai team has deep expertise in how to enable AI for general purpose solutions, be it tweaking the LLM or ensuring human-in-the-loop for feedback. It is a very thought-through process by the team."
Bhavani Palukuri
"We recently finished our implementation of Rezolve.ai as a knowledge and automation base for our department. Our team really finds the chatbot to be quick, easy to find procedures and documentation"
IT Team
"Through the use of our AI chatbot [Clover] and live chat, we have been able to reach all 77,000 customers without language barriers or them waiting on the phone to speak to an agent"
Jackie Dwyer
"One of the things that lead us to Rezolve.ai was seamless integration with MS Teams. We moved away from the old format. Our users can now open tickets with just one icon click."
Team Management
Learn, watch & explore
Videos, blogs, and webinars to help you discover what’s next in Agentic AI.
FAQs
IT service management (ITSM) software is a set of tools and processes that help organizations plan, deliver, manage, and improve IT services. It covers incident management, service requests, change management, and problem management.
The best ITSM platform for enterprise depends on your needs, but key criteria include AI automation capabilities, ITIL compliance, integration breadth, and ease of deployment. Rezolve.ai's Modern Service Desk is designed specifically for enterprises needing AI-native ITSM.
AI ITSM refers to IT service management platforms that use artificial intelligence to automate ticket routing, predict issues, self-heal incidents, and deliver virtual agent support—dramatically reducing manual IT workload.
ITSM software reduces IT costs by automating repetitive L1 and L2 tasks, decreasing mean time to resolution (MTTR), reducing ticket volume through self-service, and improving technician efficiency.
ITIL is a framework of best practices for IT service management; ITSM is the broader practice of implementing those principles using software tools, workflows, and processes.
Yes. Rezolve.ai's Modern Service Desk ITSM platform supports ITIL-aligned processes including incident management, change management, problem management, and service request fulfillment.
Rezolve.ai is an enterprise Agentic AI solution that deploys specialist AI agents for IT and shared services to reduce cost, accelerate resolution, and elevate employee experience.
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