Aisera (Automation Anywhere) in 2026: Features, Pricing, Reviews and Latest Updates
What Aisera does, what it costs, how users rate it, and what changed after the Automation Anywhere acquisition.
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Aisera (acquired by Automation Anywhere in 2025) is an enterprise agentic AI platform for IT, HR, finance and customer service. It is best known for broad cross-department automation and a large integration catalog. Pricing is quote-based, with reported third-party figures from a median near $90,000 to about $200,000 per year for up to 1,000 users, and users rate it 4.4/5 on both G2 and Gartner® Peer Insights.
Aisera at a glance
| Vendor | Aisera, an Automation Anywhere company |
| Founded | 2017, Santa Clara, California |
| Category | Enterprise agentic AI platform with optional ITSM |
| Domains | IT, HR, finance, facilities, customer service, AIOps |
| Integrations | 1,200+ (vendor-stated) |
| Pricing | Custom quote; reported median about $90,000/year, about $200,000 for 1,000 users |
| G2 | 4.4/5 (146 reviews) |
| Gartner Peer Insights | 4.4/5 (184 ratings) |
| Best for | Large enterprises automating several departments on one platform |
| Last verified | September 2026 |
Sources: CB Insights, Aisera, G2, Gartner Peer Insights, eesel AI
Aisera latest updates (2026)
Most important change this year: Aisera now operates inside Automation Anywhere. Its roadmap, packaging and renewal terms increasingly follow the parent company's agentic process automation strategy.
| Date | Update | What it means for buyers | Source |
|---|---|---|---|
| May 13, 2026 | Named a Leader in the first IDC MarketScape for back-office conversational AI | Validation for HR, finance and procurement use cases | PR Newswire |
| Apr 2026 | Automation Anywhere reports AI drove 61% of fiscal Q4 software bookings, citing Aisera's ITSM expansion | Aisera is central to the parent's growth plan | Automation Anywhere results |
| Mar 25, 2026 | Hyperflow test and debug panel, GPT 5.4 selectable in Prompt Studio, event-driven knowledge indexing | Faster agent testing, and fresher answers once indexing is enabled | Release notes |
| Jan 28, 2026 | Workflows can be triggered directly from bot conversations | Less configuration to connect chat and automation | Release notes |
| 2026 | G2 renames the listing "Automation Anywhere Aisera Solutions" | Search both names when checking reviews | G2 |
| Nov 4, 2025 | Acquired by Automation Anywhere | New owner, possible shift toward work-based pricing | Automation Anywhere |
| Sep 2025 | Visionary in the 2025 Gartner Magic Quadrant™ for Artificial Intelligence Applications in IT Service Management | Strong self-service capability, per Aisera's announcement | Aisera |
What is Aisera?
Aisera was founded in 2017 and built its reputation on AI-driven service automation for IT help desks before expanding into HR, finance, customer service and IT operations. Automation Anywhere, a long-standing RPA vendor, acquired the company in November 2025 to add conversational agents to its process automation platform.
Most organizations deploy Aisera as an AI layer over an existing ITSM such as ServiceNow. Aisera also sells its own ITSM, and states that its products integrate with third-party ITSM platforms including ServiceNow, Jira and BMC.
Aisera key features
- Aisera Assistant and Agentic Conversations. Employee and customer self-service across Teams, Slack, web chat, email and portals.
- Agent Assist. Ticket classification, routing and next-best-action suggestions for human agents.
- Hyperflows and Agent Composer. Workflow automation and natural-language agent building, now with a built-in test panel.
- Aisera Unify. Orchestrates Aisera and third-party agents using open standards such as A2A and MCP.
- Next-Gen ITSM. Incident, problem, change and request management with a dynamic CMDB.
- AIOps. Event correlation and incident automation for IT operations teams.
- Security and governance. A published security and compliance program, with ISO 27001, SOC 2, GDPR and HIPAA listed on Aisera's site.
Limitation to note: The breadth comes with setup effort. "Learning curve" is Aisera's most-cited con on G2.
Aisera pricing (2026)
Aisera does not publish pricing, and at the time of writing its former pricing page returns an error. The best public data points are third-party:
| Data point | Figure | Source |
|---|---|---|
| Azure Marketplace, up to 1,000 users | About $200,000/year | eesel AI |
| Azure Marketplace, up to 10,000 users | About $1.2 million/year | eesel AI |
| Reported median contract (Vendr data) | About $90,000/year | Unthread |
These are reported figures, not vendor quotes.
Watch the pricing model at renewal. Automation Anywhere's CEO has said the company charges for work done rather than underutilized seats. Ask exactly what will be metered, how costs scale with resolution volume, and whether implementation is included.
Aisera reviews: what users say
| Platform | Rating | Reviews | Checked |
|---|---|---|---|
| G2 | 4.4/5 | 146 reviews (70% enterprise) | September 2026 |
| Gartner Peer Insights | 4.4/5 | 184 ratings (92% gave 4 or 5 stars) | September 2026 |
| G2 subscore | Score |
|---|---|
| Ease of use | 8.4 |
| Ease of setup | 8.0 |
| Quality of support | 8.9 |
| Product direction | 9.2 |
Sources: G2, Gartner Peer Insights
What do users like about Aisera?
G2 reviewers most often call Aisera helpful (51 mentions) and easy to use (46 mentions). A July 2026 Gartner reviewer praised its intent-matching accuracy and reliable ticket integration, noting a clear drop in Tier 1 support load.
What do users dislike about Aisera?
G2's top cons are the learning curve (23 mentions) and time-consuming setup (15 mentions). One critical Gartner reviewer said the tool still failed to understand some simple requests after months of use.
Aisera pros and cons
| Pros | Cons |
|---|---|
| Covers IT, HR, finance and customer service on one platform | No public pricing; reported figures vary widely |
| 1,200+ stated integrations | Learning curve and setup effort |
| Strong peer ratings with high review volume | Ownership change may affect roadmap and packaging |
| Open multi-agent orchestration (A2A, MCP) | Often deployed over a separate ITSM, adding a second platform |
| Recognized by Gartner and IDC | Possible move to usage-based pricing reduces predictability |
Who should use Aisera?
| Good fit if you... | Look elsewhere if you... |
|---|---|
| Want one AI vendor across many departments | Want AI and ITSM in one product without a second platform |
| Already use Automation Anywhere for RPA | Need predictable per-person pricing |
| Have the internal resources for a larger rollout | Need a fast, lean deployment for IT and HR support |
Aisera alternatives
Rezolve.ai is an agentic service desk for IT, HR and Finance with an optional native ITSM and per-person pricing. It was ranked highest in two use cases in the 2026 Gartner® Critical Capabilities for AI Applications in IT Service Management, scoring 3.39 out of 5 in the AI for End-User Self-Service Use Case and 3.14 out of 5 in the AI for IT Agents Use Case, the highest scores among the 10 products evaluated in each. It was also recognized in the 2026 Gartner Magic Quadrant™ for AI Applications in IT Service Management, one of nine vendors evaluated.
See our Rezolve.ai vs Aisera guide.
Compare all options in our Top 8 Aisera Alternatives
See Rezolve.ai in action
Book a demo with our experts to understand your ROI with us.
Gartner, Magic Quadrant for AI Applications in IT Service Management, Chris Matchett, Luis Fernandez, Siddharth Shetty, 17 August 2026.
Gartner, Critical Capabilities for AI Applications in IT Service Management, Siddharth Shetty, Chris Matchett, Luis Fernandez, 17 August 2026.
Gartner does not endorse any company, vendor, product or service depicted in its publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner publications consist of the opinions of Gartner's business and technology insights organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this publication, including any warranties of merchantability or fitness for a particular purpose. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved.
GARTNER PEER INSIGHTS is a trademark of Gartner, Inc. and/or its affiliates. Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates.
Last updated on September 18, 2026
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Frequently asked questions
Who owns Aisera?
Automation Anywhere, which announced the acquisition on November 4, 2025. Aisera still operates under its own brand.
How much does Aisera cost?
Aisera uses custom quotes. Third-party analysis reports about $200,000 per year for up to 1,000 users on Azure Marketplace, with a reported median contract near $90,000.
Does Aisera replace ServiceNow?
It can. Aisera sells its own ITSM with a CMDB, but many customers run Aisera as an AI layer on top of ServiceNow or another ITSM.
Is Aisera good for IT service desk automation?
Reviewers report strong intent matching and meaningful Tier 1 deflection. But enterprises must plan for a real setup and implementation effort, which is the most common complaint on G2.
