Black Angus Steakhouse cuts after-hours IT dependency from 90% to 10% with Rezolve.ai

Situation

Black Angus Steakhouse runs restaurants, which means its busiest hours are exactly the hours a traditional IT desk is closed. Evenings, weekends and holidays are when a POS terminal, a back-office PC or a printer picks its moment to fail, and when a restaurant can least afford to wait for one.

Trigger

After-hours IT was running on phone calls. When something broke during dinner service, the path to a fix ran through a person, and 90% of after-hours support depended on reaching IT directly. Every one of those calls was an interruption for the IT team and a wait for the restaurant.

Barrier

Staffing IT around restaurant hours doesn’t scale, the fix couldn’t be more people on call. It had to be a system that could actually resolve endpoint and desktop issues on its own, not a chatbot that logs a ticket for the morning.

Solution

Black Angus deployed Stuart, its Rezolve.ai-powered support bot, over chat and voice. Stuart handles the endpoint and desktop issues restaurants actually hit: resolving what it can autonomously, around the clock, and handing off with context when a human is genuinely needed.

Results

After-hours IT support dependency fell from 90% to 10%, and daytime call dependency was cut in half.

“Rezolve.ai helped us reduce after hour calls to IT from 90% to 10%.” (Constance Mayaki, Programming Manager, Black Angus

The pager stops going off for what the AI resolves itself), and the restaurants stop waiting on a callback to finish service.