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Transform ITSM Knowledge Management with GenAI

Transform ITSM Knowledge Management with GenAI

Unlock unparalleled efficiency and reduce costs with GenAI-powered knowledge management.

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What users say about Rezolve.ai

"Great Onboarding Experience"
Michael. S
CIO, University
" Rezolve.ai is a Force Multiplier "
Marcus Chow
IT Lead, Patelco Credit Union
" Comprehensive Employee Support Platform. "
Sandeep Sharma
CTO & CPO, Authbridge
" Our Virtual Assistant from Rezolve.ai is actually our Chief Knowledge Officer. "
Hari Abburi
Managing Partner at Preparation Company.
" IT digital assistant, has brought clarity through its emphasis on cognitive automation "
Steve Goldberg
HCM Industry Analyst

What users say about Rezolve.ai

"Awesome Software implementation methodology and support!"
5 star icons

I have never in my 35 years of IT had a better experience implementing a new software product into an organization

G2 User
IT Manager, Nonprofit
"Such a Great Product & Company"

Super helpful and such a smooth transition with the implementation. Very thoughtout and thorough!.Everyday questions and problems that end-users have. Tier 1 support questions.

Brandon C
Technology Services Support Assistant
Mid-Market(51-1000 emp.)
"Rezolve.ai will be the help desk of the future"
5 star icons

I have never in my 35 years of IT had a better experience implementing a new software product into an organization

Michael. S
CIO, University
"Great Onboarding Experience"
5 star icons

Rezolve.ai allows our staff to get help 24x7 365 days a year from any device. This can free up support staff for more in depth support.

Nate. R
IT Support Specialist
Mid-Market(51-1000 emp.)
"Attentive Customer Service, Great product"
5 star icons

Creating a unified "help desk" has helped us manage, track and analyze our help requests. Our staff can easily create request tickets or get the information they need from the system knowledge base.

G2 User
Mid-Market(51-1000 emp.)
"Prompt and Effective"
5 star icons

The support. Avanish has done a great job at hearing us voice our concerns and promptly finding a solution. Anytime we get on a call with Rezolve we always find it being a great experience. The Rezolve support team we have assigned is GREAT! We are always in good hands

Andrea. H
Mid-Market(51-1000 emp.)
"Great product and great support"
5 star icons

I like that Rezolve is being regularly improved upon and the support team is always very interested in our feedback. It's great to see improvements that we suggest get implemented.

Chris. T
Mid-Market(51-1000 emp.)
"Growing Managed IT Services company using Rezolve.ai for helpdesk tickets and chatbot."
5 star icons

Rezolve.ai has been with us every step of the way from initial onboarding and constant feature requests. Ongoing check-ins and communication channels with their team provides that we are fully supported.

Daniel. E
Small-Business(50 or fewer emp.)
"The Rezolve.ai Chatbot has been a gamechanger for our state Agency IT Support team"

Rezolve.ai has allowed us to put more self-serve tools in the hands of our 2000 users and has freed up our Service Desk team to resolve more difficult issues.

Sean. A
Enterprise(> 1000 emp.)
"Best Knowledge base and Help Desk service for Microsoft Teams"
5 star icons

Rezolve.ai has allowed us to put more self-serve tools in the hands of our 2000 users and has freed up our Service Desk team to resolve more difficult issues.

Nilson. Z
CIO
Enterprise(> 1000 emp.)

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Why Choose GenAI for ITSM Knowledge Management

Experience Next-Level Employee Support and Productivity

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Rapid Information Retrieval

Quickly access accurate information with GenAI's advanced search capabilities, reducing time spent on ticket resolution by up to 35%.

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Enhanced Knowledge Base

Continuously updated and refined knowledge base ensures your IT team always has the latest information, leading to around a 47% increase in overall IT department efficiency.

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Consistent Support

Ensure consistent and high-quality support with a centralized knowledge base powered by GenAI, leading to up to 65% auto-resolution of common issues.

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Automated Content Creation

GenAI generates and updates knowledge articles automatically, keeping your content fresh and relevant, which can reduce after-hours support by up to 80%.

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Improved Decision Making

Leverage data-driven insights to make informed decisions and improve IT service quality, resulting in up to a 58.33% decrease in average response time for user queries.

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Reduced Training Time

GenAI aids in training new IT staff by providing instant access to necessary information, shortening the learning curve and reducing training time by up to 40%.

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Get Started. You will love the Rezolve.ai experience.

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