Top 8 Aisera (Automation Anywhere) Alternatives in 2026 (Compared by AI, Pricing and Fit)

The best Aisera alternatives in 2026 are Rezolve.ai (best for employee support, and delivering enterprise IT, HR and Finance services via multimodal AI in Microsoft Teams and Slack), ServiceNow EmployeeWorks with Now Assist (best for committed ServiceNow shops), Kore.ai (best for building custom agents across customer and employee experience) and Freshservice (best for mid-market ITSM with published pricing). The right pick depends on whether you keep your current ITSM and how broad your automation scope is.

Quick picks

Why teams look for Aisera alternatives in 2026

Aisera remains a capable enterprise platform, and most teams reevaluating it are responding to changes around the product rather than to weaknesses in the AI itself. Five shifts come up repeatedly.

The ownership changed. Automation Anywhere acquired Aisera on November 4, 2025, folding it into an agentic process automation strategy. Buyers who chose Aisera as a service-desk-first partner now inherit an RPA vendor's roadmap.

The commercial model may shift. At announcement, Automation Anywhere's CEO said the company charges for work done rather than underutilized seats. That can help low-volume teams, but it makes renewal costs harder to forecast for busy service desks.

Pricing is opaque. Aisera publishes no price list. Third-party analysis of its Azure Marketplace listing reports $200,000 per year for up to 1,000 users, against a reported median contract nearer $90,000, and G2 reviewers mention that pricing can be complex, with extra charges for setup or expansion.

Setup takes effort. Aisera's two most-cited cons on G2 are learning curve (23 mentions) and time-consuming setup (15 mentions).

It often sits on top of another ITSM. Aisera markets its own ITSM, yet many organizations still deploy it as an AI layer over a separate ITSM such as ServiceNow. Those teams end up licensing and administering two platforms.

To be fair to Aisera: if you need one vendor for employee support, customer service and back-office automation, with 1,200+ stated integrations, it remains one of the strongest options available. Our Rezolve.ai vs Aisera guide covers where it wins in detail.

What to look for in an Aisera alternative

We ranked every tool on the same eight criteria, weighted toward what matters most for internal support teams.

Aisera alternatives compared at a glance

* Espressive's G2 listing has been merged into Resolve's, so we show its PeerSpot score. "Not verified" means we could not confirm a stable G2 score with meaningful review volume in September 2026. G2 figures come from G2's comparison data and product listings linked in each entry.

The 8 best Aisera alternatives

1. Rezolve.ai: Best for IT, HR and Finance employee support

Rezolve.ai is an agentic AI service desk that resolves employee requests in Teams, Slack, email, web and voice, with an optional AI-native ITSM underneath. It can run over ServiceNow, Freshservice or Jira or replace them.

• Agentic Sidekick runs eight specialized agents per conversation and executes approval-gated actions with a full audit trail
• Native ITSM covers incident, change, request, assets and CMDB
• Analyst recognition: it was ranked highest in two use cases in the 2026 Gartner® Critical Capabilities for AI Applications in IT Service Management

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Pricing: Per employee and per fulfiller, no token or per-resolution fees on the core product. Scoped for 2,000+ employees. Watch out for: A smaller G2 review base (38 reviews) than enterprise incumbents.

Full Rezolve.ai vs Aisera comparison

2. ServiceNow EmployeeWorks and Now Assist: Best for committed ServiceNow shops

ServiceNow completed its $2.85B Moveworks acquisition in December 2025, and EmployeeWorks is now its employee-facing front door. On April 9, 2026, ServiceNow moved to Foundation, Advanced and Prime tiers that bundle Now Assist and the Moveworks layer.

• Deepest native integration with ServiceNow ITSM, HR and workflow data
• Moveworks conversational AI for employee requests in Slack and Teams
• AI Control Tower for governing agents across the platform

Servicenow Pricing: Custom quote; every tier includes a pool of AI "assists" that is consumed by usage. Watch out for: Budget for assist consumption, not just licenses. Of little value outside a ServiceNow estate.

Full features, pricing and reviews: ServiceNow · Moveworks

3. Kore.ai: Best for building custom agents across customer and employee experience

Kore.ai is the closest match to Aisera's breadth: an enterprise agent platform, rated 4.6 on G2 from 505 reviews, used for contact center, customer self-service and employee support.

• Prebuilt apps including IT Assist, HR Assist and Search, plus a platform for custom multi-agent builds
• Flexible deployment across SaaS, private cloud and on-premises
• Voice and digital channels from a single build

Pricing: No clean public enterprise rate card; reported deal sizes vary widely. Watch out for: A steep learning curve and a build-it-yourself model that suits teams with in-house AI expertise.

4. Freshservice with Freddy AI: Best for mid-market ITSM with published pricing

Freshservice is Freshworks' cloud ITSM, named a Leader in the 2026 Gartner Magic Quadrant™ for IT Service Management Platforms. It is the pick if you would rather buy an ITSM with AI than an AI layer.

• Full ITSM suite with incident, problem, change and asset management
• Freddy AI Copilot for agents and Freddy AI Agent for employee self-service
• FireHydrant incident management joining the platform after Freshworks' acquisition

Pricing: $19, $49 and $99 per agent/month billed annually; Copilot is a $29 add-on and Freddy AI Agent sits in the quoted Enterprise tier. Watch out for: Autonomous AI and change management gate at higher tiers.

Full Freshservice features, pricing and reviews

5. Serval: Best for AI-native ITSM at fast-growing tech companies

Serval is a San Francisco startup founded in 2024 that raised a $75M Series B led by Sequoia at a $1B valuation. Customers include Perplexity, Verkada and Clay.

• Helper Agent handles requests through Slack, email or web forms
• Builder Agent turns plain-English requests into automations written in code that teams can version and audit
• Access management and help desk in one platform, as an AI layer or a replacement ITSM

Serval Pricing: Seat-based subscription, typically starting with a guided four-week pilot. Watch out for: A young vendor with a short enterprise track record and limited public reviews.

6. Jira Service Management: Best for teams already on Atlassian

Jira Service Management connects IT support with engineering work in Jira and Confluence. Atlassian was named a Leader in the 2026 Gartner Magic Quadrant for IT Service Management Platforms.

• Rovo AI for contextual support drawing on Atlassian's Teamwork Graph
• Tight DevOps linkage between incidents, changes and code
• Assets and configuration management included in the Service Collection bundle

Pricing: Public per-agent pricing; Atlassian now bundles JSM into its Service Collection at a reported entry point near $20 per agent/month. Watch out for: Review Atlassian's updated cloud AI data terms, and expect more configuration for HR and Finance use cases.

7. Resolve RITA (formerly Espressive Barista): Best for IT operations automation

Resolve acquired Espressive on September 10, 2025, folding Barista's conversational AI into its RITA resolution agent and Jarvis workflow builder.

• Conversational AI inherited from Espressive, a 2024 Forrester Leader
• Runbook automation for network, IT and security operations
• Zero Ticket strategy aimed at resolving incidents before users report them

Pricing: No public pricing found. Watch out for: The roadmap now centers on IT operations, so check what remains of Barista's HR and employee self-service scope.

8. SoundHound Amelia: Best for voice-first employee and customer support

SoundHound acquired Amelia in August 2024 and now delivers it through OASYS, its orchestrated agent platform. Its IT service desk agents run in Microsoft Teams and alongside your existing ITSM.

• Voice-native AI agents for phone and chat
• IT service desk use cases such as password resets, VPN issues and access requests
• Customer service automation on the same platform

Pricing: No public pricing found. Watch out for: Company messaging leans toward customer experience and voice, so validate the depth of employee-support workflows.

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How to choose the right Aisera alternative

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Migrating off Aisera: a practical checklist

• Check your renewal date and notice window, plus any contract changes introduced after the Automation Anywhere acquisition.
• Inventory active agents, Hyperflows and integrations so nothing silently stops working.
• Export knowledge articles and 12 months of ticket history to tune the new product against real demand.
• List the ticket categories Aisera resolves today and set them as your baseline success metrics.
• Confirm identity, HRIS and ITSM connectors exist in the new tool, and flag custom builds early.
• Pilot with one department, usually IT, before expanding.
• Run both in parallel for a month and compare resolution rate, time to resolution and CSAT.
• Communicate the change to employees so adoption does not dip during cutover.

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Gartner, Critical Capabilities for AI Applications in IT Service Management, Siddharth Shetty, Chris Matchett, Luis Fernandez, 17 August 2026.

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