Best 15 Knowledge Management Tools

Service Desk
Digital Transformation
Best 15 Knowledge Management Tools

Best 15 Knowledge Management Tools

Service Desk
Digital Transformation
Best 15 Knowledge Management Tools
Digital Transformation

In a world where information is the key to success, managing knowledge efficiently has become more crucial than ever. Whether you're a student juggling assignments, a professional navigating a complex project, or a business owner steering your company toward success, having the right knowledge management tools can make all the difference.

The vast sea of available tools can, however, turn the seemingly straightforward task of finding the best knowledge management tool into a daunting challenge. The struggle to identify the perfect fit can be time-consuming and, let's face it, a tad overwhelming.

But fear not! We're here to simplify your journey. 

In this blog, we've compiled a list of the best 15 knowledge management tools that will help you streamline your information, enhance collaboration, and boost productivity. 

Understanding the importance of these tools is not just about staying organized; it's about unlocking your full potential in a world inundated with data.

What is Knowledge Management?

Knowledge Management (KM) is a systematic process of capturing, organizing, storing, and distributing an organization's information assets to facilitate efficient decision-making, collaboration, and learning. It involves the creation, acquisition, retention, and dissemination of knowledge within an organization to ensure that valuable information is shared and utilized effectively. Knowledge base system aims to enhance an organization's ability to learn, adapt, and innovate in a rapidly changing environment.

Importance of Knowledge Management Tools

Knowledge Management (KM) tools play a crucial role in helping organizations capture, organize, share, and utilize their knowledge assets effectively. Here are some key reasons why these tools are essential: 

1. Efficient Knowledge Capture

A robust knowledge base tool provides a systematic way to capture explicit and tacit knowledge within an organization. Explicit knowledge includes documented information, while tacit knowledge refers to the know-how and expertise individuals hold. Capturing this knowledge ensures that valuable insights are not lost when employees leave or when organizational changes occur. 

2. Knowledge Sharing and Collaboration

Knowledge management systems facilitate the sharing of information and expertise across teams and departments. By providing a centralized platform for collaboration, these tools break down silos and enable employees to learn from each other, fostering a culture of continuous learning and innovation

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3. Improved Decision-Making

Access to a well-organized repository of knowledge empowers decision-makers with the information they need to make informed and strategic decisions. AI-enabled knowledge base tools help filter relevant data, provide historical context, and offer insights, contributing to more effective decision-making processes.

4. Enhanced Employee Productivity

Employees can work more efficiently when they can easily access and retrieve relevant information. Knowledge management solutions reduce the time spent searching for information, prevent duplication of efforts, and enable employees to focus on value-added tasks rather than reinventing the wheel.

5. Innovation and Problem-Solving

An effective knowledge tool support innovation by providing a platform for employees to share ideas, experiences, and best practices. This collaborative platform encourages creative thinking and problem-solving, leading to improved processes and products.

6. Organizational Learning

Knowledge Management fosters a learning culture within organizations. By capturing lessons learned from past projects and experiences, knowledge management solutions contribute to organizational learning, preventing the repetition of mistakes and promoting continuous improvement.

7. Compliance and Risk Management

In industries with strict regulatory requirements, knowledge management tools help ensure compliance by providing a centralized and up-to-date repository of relevant policies, procedures, and guidelines. This can mitigate risks associated with non-compliance.

8. Employee Training and Onboarding

knowledge management tools support training and onboarding processes by providing new employees access to information and resources. This accelerates the learning curve and helps new hires become productive members more quickly.

9. Knowledge Retention

As experienced employees retire or leave the organization, knowledge base system help preserve their knowledge and expertise. This mitigates the risk of knowledge loss and ensures that critical information is retained within the organization.

10. Competitive Advantage

Organizations that effectively manage their knowledge gain a competitive edge. By leveraging the collective intelligence of their workforce, they can respond more rapidly to market changes, adapt to new technologies, and innovate more effectively than their competitors.

Key Components of Knowledge Management

1. Knowledge Creation

This involves generating new knowledge, both explicit (formalized and documented) and tacit (informal and experiential). It can result from individual or collective efforts within the organization.

2. Knowledge Capture

This step involves identifying, collecting, and documenting knowledge from various sources, such as employees, databases, documents, and other information repositories. Capturing tacit knowledge, which often resides in the minds of individuals, is a particular focus.

3. Knowledge Organization

Once knowledge is captured, it needs to be organized and classified to make it easily accessible and understandable. Taxonomies, categorization systems, and metadata are often employed to structure the information.

4. Knowledge Storage

Knowledge needs a secure and accessible storage system. This can involve databases, intranets, document management systems, and other repositories that allow for efficient retrieval and updates.

5. Knowledge Retrieval

An effective knowledge base system enables users to search for and retrieve relevant information when needed easily. This involves implementing search functionalities, indexing, and other tools to facilitate quick and accurate access.

6. Knowledge Sharing and Distribution

Knowledge is most valuable when it is shared among employees and teams. Knowledge management solution encourages a culture of collaboration, where individuals freely exchange information, insights, and best practices. This can occur through formalized processes, social collaboration platforms, and other communication channels.

7. Knowledge Application

The ultimate goal of a knowledge tool is to apply knowledge to achieve organizational objectives. This involves using the captured and shared knowledge to make informed decisions, solve problems, innovate, and improve processes.

8. Knowledge Evaluation and Measurement

Modern knowledge platform often include mechanisms to evaluate the effectiveness of knowledge processes and measure their impact on organizational performance. This can involve metrics such as improved decision-making, reduced response times, and increased innovation.

9. Knowledge Maintenance and Updates

Knowledge is dynamic and subject to change. Knowledge management involves ongoing efforts to update and maintain the accuracy and relevance of stored information. Regular reviews and feedback mechanisms help ensure the information remains current.

10. Knowledge Culture

Successful knowledge tool requires the cultivation of a knowledge-sharing culture within the organization. This involves promoting the importance of knowledge, encouraging collaboration, and recognizing and rewarding contributions to the knowledge base system.

Top 15 Knowledge Management Tools

Knowledge management tools offer diverse features and functionalities, catering to the varied needs of organizations seeking to improve knowledge capture, collaboration, and information sharing within their teams.

The most effective knowledge management software offers a range of features at different price levels to assist users in meeting their specific requirements. Below is an overview of the best 15 Knowledge Management tools


As an advanced AITSM (Artificial Intelligence IT Service Management) solution, transforms employee support by seamlessly integrating with MS Teams. At the heart of's advancements is its primary feature, GenAI Enabled Agile Knowledge Management, which reflects the company's commitment to harnessing the capabilities of Generative AI and automation

More than just enhancing efficiency, this innovation embodies adaptability and proactivity in the management and utilization of knowledge. surpasses mere pattern analysis; it actively learns from interactions, consistently evolving to keep your IT support ahead of technological advancements.

Key Features
  • Smart and GenAI-Powered Knowledge Base
  • Self-Service Capabilities
  • Intuitive search functionality and personalized suggestions
  • Dynamic improvement of the knowledge base in real-time
  • Personalized Self-Service for Employees
  • Data-Driven Insights for IT Managers.
  • GenAI-enabled agile knowledge management empowers adaptability and proactivity.
  • Seamless MS Teams integration for enhanced collaboration and accessibility.
  • Automated learning from interactions helps evolve knowledge dynamically.
  • Advanced Generative AI capabilities beyond pattern analysis.
  • Efficient employee support transformation improves overall productivity.
  • Commitment to efficient automation
  • Stays proactive with tech advancements.
  • Dependency on MS Teams

Contact sales to know more

2. Confluence by Atlassian

Confluence is a collaboration and documentation tool by Atlassian, designed to enhance teamwork and knowledge sharing within organizations. It offers a centralized platform for creating, organizing, and collaborating on content such as project documentation, meeting notes, and team updates. With features like real-time editing, seamless integration with other Atlassian products, and a user-friendly interface, Confluence facilitates efficient knowledge capture and collaboration.

Key Features
  • Rich Content Creation
  • Collaboration and Editing
  • Organizational Structure
  • Search and Discovery
  • Mobile Accessibility
  • Analytics and Reporting
  • Real-time editing enhances team collaboration.
  • Seamless integration with Atlassian products.
  • User-friendly interface for efficient knowledge capture.
  • Pricing may be a barrier for small teams.
  • Steeper learning curve for some users.
  • Limited customization options for advanced users
  • Free $0 per user/$0 monthly total
  • Standard $6.05 per user/ $60.50 monthly total
  • Premium $11.55 per user/ $115.50 monthly total
  • Enterprise N/A

3. SharePoint by Microsoft

SharePoint is a robust document management and collaboration platform by Microsoft. It serves as a centralized repository for storing and sharing documents, spreadsheets, and other types of content. SharePoint enables teams to collaborate in real time, ensuring version control and access controls. Its integration with Microsoft 365 tools enhances communication and facilitates knowledge dissemination across the organization.

Key Features
  • Document Management
  • Automated Workflows
  • Search and Discovery
  • Integration with Microsoft 365
  • Security and Permissions
  • Customization and Extensibility
  • Complex setup and customization process.
  • Requires Microsoft ecosystem for full functionality.
  • User interface can be overwhelming for some
  • SharePoint (Plan 1) $5.00 user/month
  • Microsoft 365 Business Standard $12.50 user/month

4. Slack

Slack is a popular team collaboration platform that facilitates real-time communication through channels, direct messages, and file sharing. While primarily known as a messaging tool, Slack also supports integrations with various apps and services, allowing teams to seamlessly share and access knowledge directly within the platform. Channels provide a space for focused discussions and document sharing, enhancing team collaboration.

Key Features
  • Channels and Threads
  • Search Functionality
  • File Sharing and Integration
  • Integrations with Knowledge Management Tools
  • Bot Integration
  • Channels for Knowledge Sharing
  • Real-time communication through channels.
  • Supports seamless app integrations for knowledge sharing.
  • Focused discussions in channels enhance collaboration.
  • Search functionality may need improvement.
  • Information overload in large teams.
  • Limited document organization features
  • $245.25 Per active user per month  (₹294.75 billed monthly)

5. Trello

Trello is a visual project management tool that utilizes boards, lists, and cards to help teams organize tasks and projects. While not exclusively a knowledge management tool, Trello is effective in capturing and organizing project-related knowledge. Teams can use it to create boards for projects, attach relevant documents, and track progress, providing a transparent and accessible view of project-related information.

Key Features
  • Customizable Workflows
  • Attachments and Links
  • Search Functionality
  • Power-Ups
  • Mobile Accessibility
  • Collaboration and Sharing
  • Visual project management for task organization.
  • Transparent view of project-related information.
  • Easy tracking of project progress.
  • Limited features for extensive knowledge management.
  • Less suitable for complex project structures.
  • Over-reliance on third-party integrations
  • Free USD 0
  • Standard USD 5 Per user/month if billed annually ($6 billed monthly)
  • Premium USD 10 Per user/month if billed annually ($12.50 billed monthly)
  • Enterprise USD 17.50 Per user/month - billed annually ($210.00 annual price per user)

6. Notion

Notion is an all-in-one workspace that combines note-taking, task management, and collaboration features. It allows users to create pages with various content types, including text, databases, and files. Notion's flexibility makes it suitable for knowledge management, enabling teams to document processes, share information, and collaborate on a centralized platform.

Key Features
  • Flexible Workspace
  • Blocks
  • Databases
  • Collaboration and Sharing
  • Advanced Search and Filters
  • Cross-Platform Accessibility
  • All-in-one workspace for diverse content.
  • Flexibility for knowledge management and collaboration.
  • Centralized platform for note-taking and task management.
  • Steeper learning curve for new users.
  • Limited advanced features for power users.
  • Pricing may be high for some teams
  • Free Plan
  • Plus $8 per user/month (if billed annually $10 billed monthly)
  • Business $15 per user/month (if billed annually $18 billed monthly)
  • Enterprise N/A

7. Evernote Business

Evernote Business is an extension of the popular note-taking app, Evernote, designed for organizational use. It allows teams to create and share notes, documents, and images in a structured manner. Evernote Business is known for its powerful search capabilities, making it easy to retrieve information. It supports collaboration by allowing teams to work on shared notebooks and access information across devices.

Key Features
  • Note Organization
  • Search and Discovery
  • Offline Access
  • Security and Compliance
  • Mobile Accessibility
  • Templates
  • Structured note creation and sharing.
  • Powerful search capabilities for easy retrieval.
  • Collaboration through shared notebooks.
  • Limited document organization features.
  • Pricing may be a barrier for small teams.
  • Learning curve for optimizing features.

Contact sales team for pricing details

8. Zendesk Guide

Zendesk Guide is a knowledge-based platform designed to help organizations create and manage customer-facing documentation. It allows businesses to build a self-service knowledge base for customers and provides tools for content creation, organization, and analytics. Zendesk Guide empowers customer support teams to deliver accurate and consistent information to users.

Key Features
  • Knowledge Base Creation
  • Content Organization
  • User Access and Permissions
  • Multilingual Support
  • Integration and API
  • Feedback and Collaboration
  • Knowledge base creation for customer-facing documentation.
  • Tools for content creation, organization, and analytics.
  • Empowers support teams with accurate information.
  • Focused on customer support, not general KM
  • Pricing may be high for smaller organizations
  • Limited customization for unique needs

For a quote, contact sales team

9. Zoho Wiki

Zoho Wiki is a collaborative wiki platform that enables teams to create, edit, and share knowledge within an organization. It supports the creation of documentation, FAQs, and other informational content. Zoho Wiki also offers features such as version control, access permissions, and integrations with other Zoho products, making it a comprehensive solution for knowledge management.

Key Features
  • Easy Collaboration
  • Document Creation and Editing
  • Access Control and Permissions
  • Search Functionality
  • Categories and Organization
  • Notifications and Alerts
  • Collaborative wiki platform for team knowledge.
  • Version control and access permissions.
  • Integrations with other Zoho products.
  • Limited advanced features for power users
  • May lack some customization options
  • Interface may not be as intuitive for all users

Contact sales department for the pricing details

10. Miro

Miro is a digital whiteboard and collaboration platform that supports visual collaboration for teams. While not exclusively a knowledge management tool, Miro is effective for brainstorming, mind mapping, and collaborative diagramming. Teams can use it to visually organize and share information, making it a valuable tool for creative and collaborative knowledge work.

Key Features
  • Real-Time Collaboration
  • Collaborative Whiteboard
  • Templates
  • Knowledge Capture
  • Tagging and Search
  • Permissions and Access Control
  • Visual collaboration through digital whiteboard.
  • Effective for brainstorming and mind mapping.
  • Visually organize and share information.
  • Not exclusively focused on knowledge management.
  • Learning curve for complex features.
  • Limited features for extensive documentation
  • Free $0
  • Starter $8 Per member/month billed annually or $10 billed monthly
  • Business $16 Per member/month billed annually or $20 billed monthly
  • Enterprise

11. MindMeister

MindMeister is a web-based mind-mapping tool that facilitates brainstorming and idea organization. It allows teams to create visual mind maps to capture and structure information. While its primary focus is on visual thinking and ideation, MindMeister can be used as a supplementary tool for organizing and sharing knowledge in a visually engaging format.

Key Features
  • Web-based mind mapping for idea organization.
  • Visual thinking and ideation support.
  • Supplementary tool for visual knowledge representation.
  • Primary focus on ideation, not extensive KM.
  • Limited features compared to dedicated tools.
  • May not suit all types of information.
  • Basic Free Per User/Forever
  • Personal $3.50 Per User/Month
  • Pro $5.50 Per User/Month 
  • Business $8.50 Per User/Month

12. Google Workspace (formerly G Suite)

Google Workspace, formerly known as G Suite, is a suite of cloud-based productivity tools by Google. It includes applications like Google Docs, Sheets, Slides, and Drive, which facilitate real-time collaboration and document sharing. Google Workspace enhances knowledge management by providing a seamless environment for creating, editing, and storing documents, as well as collaborating on projects.

Key Features
  • Professional email hosting
  • Integration with other Google Workspace apps
  • Real-time collaboration
  • Drag-and-drop interface
  • Rooms for team collaboration
  • Reporting and analytics
  • Cloud-based productivity tools for real-time collaboration.
  • Seamless environment for document creation and editing.
  • Integration of various Google apps for knowledge management.
  • Dependency on stable internet for full functionality.
  • Limited customization for specific organizational needs.
  • Some features may be redundant for certain users.
  • USD 7.20 per user for Business Starter
  • USD 14.40 per user for Business Standard
  • USD 21.60 per user for Business Plus
  • USD 7.20 per user for Cloud Identity Premium

13. Asana

Asana is a popular project management and collaboration tool that helps teams organize and track work. While its primary focus is on task management, Asana also supports the documentation of project-related information. Teams can use Asana to create tasks, attach files, and collaborate on projects, providing a centralized space for knowledge related to ongoing initiatives.

Key Features
  • Task Management
  • Collaboration and Communication
  • Project Spaces
  • Search Functionality
  • Timeline View
  • Popular project management for task organization.
  • Centralized space for project-related knowledge.
  • Collaboration on tasks and file attachments.
  • Personal US$0 Free forever
  • Starter US$10.99 Per user, per month, billed annually (US$ 13.49 billed monthly)
  • Advanced US$24.99 Per user, per month billed annually (US$ 30.49 billed monthly)

14. Quip by Salesforce

Quip is a collaboration platform by Salesforce that combines documents, spreadsheets, and chat in a single interface. It supports real-time collaboration on documents and facilitates knowledge sharing within teams. Quip's integration with Salesforce enhances its utility for organizations that use Salesforce for customer relationship management.

Key Features
  • Collaboration platform with documents and chat.
  • Real-time collaboration and knowledge sharing.
  • Integration with Salesforce for enhanced utility.
  • Dependency on Salesforce for full functionality.
  • Limited customization for specific needs.
  • Pricing may be higher for some organizations.
  • Quip Starter $10 / user/month, billed annually
  • Quip Plus $25 /user/month, billed annually
  • Quip Advanced $100/user/month, billed annually

15. KBPublisher

KBPublisher is a knowledge-based software solution designed to help organizations create and manage online knowledge repositories. It allows the creation of articles, FAQs, and documentation for internal and external use. KBPublisher includes features like version control, user access controls, and analytics to track knowledge usage and effectiveness.

Key Features
  • Search and Retrieval
  • Content Creation Management
  • Access Control
  • Analytics and Reporting
  • Training and Onboarding
  • Automation
  • Knowledge base software for online repositories.
  • Version control, user access controls, and analytics.
  • Creation of articles, FAQs, and documentation.
  • May not suit all types of knowledge.
  • Learning curve for non-technical users.
  • Limited customization for specific needs.
  • 5 License Pack     Unlimited 5           USD 498.00
  • 10 License Pack     Unlimited 10           USD 998.00
  • 20 License Pack     Unlimited 20           USD 1,998.00
  • 30 License Pack     Unlimited 30           USD 2,998.00


The importance of choosing the right knowledge management tool cannot be overstated. It's like having a reliable compass in uncharted waters – it helps you navigate the information overload and find what you need when needed. In a world where information is king, these tools become your trusted allies, ensuring that knowledge flows seamlessly within your organization.

The journey to finding the best knowledge management tool might seem overwhelming, but it's an investment that pays dividends. Take the time to understand your organization's unique needs and challenges, and then explore the tools that align with those requirements. Remember, the right tool isn't just about fancy features; it's about simplifying your work, fostering collaboration, and making your daily tasks more manageable. 

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1. What are knowledge management tools?

Knowledge management tools are software solutions designed to capture, organize, and share an organization's knowledge assets to enhance collaboration and decision-making.

2. What are the 4 types of knowledge management?

The four types of knowledge management are explicit knowledge, tacit knowledge, embedded knowledge, and procedural knowledge.

3. What is a knowledge base tool and portal?

A KM tool and portal serve as platforms or systems that facilitate the organization, storage, and retrieval of knowledge, providing a centralized hub for information sharing.

4. What are the 5 P's of knowledge management?

The 5 P's of knowledge management are people, processes, purpose, platforms, and performance.

5. What are the 3 types of knowledge management?

The three types of knowledge management are strategic knowledge management, tactical knowledge management, and operational knowledge management.

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