Senior Solution Consultant
About Rezolve.ai
We’re an AI-first SaaS company leveraging the latest advancements in Generative AI. We are proud to build a world-class employee support Agentic AI solution that is disrupting ITSM and HR operations. Rezolve.ai is recognized by Gartner and Forrester for its rapid adoption and end-user benefits. We are in an exciting growth phase and are looking for experienced, ambitious professionals who want to accelerate their own career goals and ours.
Job Title
Senior Solution Consultant
Location
Remote - India
Job Type
Full-time
Roles & Responsibilities
1. Product Expertise & Client Consultation:
- Gain deep knowledge of the company's product offerings to serve as a subject matter expert.
- Consult with clients to understand their business processes and how the product can address their challenges.
- Provide guidance on product features and best practices to achieve desired outcomes.
- Study documents of products/services used for implementation, such as QnA Maker, SharePoint, and Adaptive Cards.IO.
2. Solution Design & Customization:
- Design solutions leveraging the product’s capabilities to meet specific client requirements.
- Customize and configure the product to align with client operational needs, ensuring seamless integration.
- Analyze business requirements and configure them using Bot Studio (in-house low-code platform) within given timeframes.
- Work closely with the onshore CSM team to understand requirements and provide solutions/workarounds.
- Analyze REST APIs for various ITSM/HRMS products in the market for integration.
- Configure customer requirements related to ticketing systems using the Service Catalog (in-house product).
3. Feedback Loop & Product Development:
- Serve as a point of contact for the CSM team/customers and the product development team, sharing feedback and identifying areas for improvement.
- Prepare user stories considering current system limitations, and review and accept stories.
- Participate in product roadmap discussions, offering insights based on client experiences and market trends.
- Collaborate with internal teams to influence product development aligned with client needs and market demands.
4. Project Management:
- Provide daily updates via calls/team channels to the CSM team, maintaining accurate ticket statuses.
- Manage multiple client projects simultaneously, ensuring timely and within-scope delivery.
- Act as the SPOC for assigned projects, owning complete delivery.
- Monitor project progress, identify potential risks, and implement mitigation strategies.
- Join customer calls for working sessions to gain insights into issues/requirements.
- Be ready to work long/odd hours for critical issues and important deliveries.
- Be flexible to work in EST hours.
Experience
4–7 years
Skill Set
- Knowledge of Agile processes.
- Knowledge of ITSM/HRMS or any functional domain.
- API analysis.
- Strong analytical and problem-solving skills.
- Good communication skills.
- Basic knowledge of Azure.
- Knowledge of SQL queries and relationships.
- Familiarity with Generative AI concepts and prompt engineering.
- Experience using low-code platforms for flow configuration and integration.
Education
BTech/BE/BCA/MCA/BSc IT/BSc/Diploma in IT