Driving Bot Adoption

In this document, we look at how to drive bot adoption in your organization.

Communications

Communication with your end-user base about your bot, its improvements and achievements are key to driving adoption. 

• Initial Announcement 
• Announcement of Major updates/feature changes in newsletters or forums 
• Announce New Subject Area 
• Advised user when the bot has been trained on their failed utterance (built-in feature) ##### Have user play an active role in your bot

Engaging your end-users for them to feel like they have a say and a stake in your bot enhancements is a way to engage them. End-users begin to feel like they have an invested interest in your bot’s success.  

• Alternative Avenue to submit feedback and tell you what they want the bot to be trained on the bot (Yammer, custom SharePoint Page etc.) 
• Have meetings with power users, collect feedback and find out what they are looking for 
• Reach out to users with negative feedback. Find out the source of their frustration and try to address it. ##### Games and Contest

A fun way to engage your end-users, spread awareness and to drive the bot volume usage is by including games and contest. These games and contest can be themed after a holiday if there is one coming soon or to do with something within your organization. Participants can be entered into a draw and potentially win prizes.  

• Jeopardy Game (Holiday Theme or Company Theme) 
• Contest for Bot Name ##### Bot Paraphernalia
• Posters 
• Stress balls 
• Cardboard cutouts ##### Service Desk as ambassadors
• Update Support Desk Signature 
• Update Service Desk Template (If being used by Team) 
• When dealing with non-bot tickets, let the user know next time check out Bot instead ##### Additional
• Continually creating new knowledge and task automation