In this document, we look at how to drive bot adoption in your organization.
Communication with your end-user base about your bot, its improvements and achievements are key to driving adoption.
- Initial Announcement
- Announcement of Major updates/feature changes in newsletters or forums
- Announce New Subject Area
- Advised user when the bot has been trained on their failed utterance (built-in feature) ##### Have user play an active role in your bot
Engaging your end-users for them to feel like they have a say and a stake in your bot enhancements is a way to engage them. End-users begin to feel like they have an invested interest in your bot’s success.
- Alternative Avenue to submit feedback and tell you what they want the bot to be trained on the bot (Yammer, custom SharePoint Page etc.)
- Have meetings with power users, collect feedback and find out what they are looking for
- Reach out to users with negative feedback. Find out the source of their frustration and try to address it. ##### Games and Contest
A fun way to engage your end-users, spread awareness and to drive the bot volume usage is by including games and contest. These games and contest can be themed after a holiday if there is one coming soon or to do with something within your organization. Participants can be entered into a draw and potentially win prizes.
- Jeopardy Game (Holiday Theme or Company Theme)
- Contest for Bot Name ##### Bot Paraphernalia
- Stress balls
- Cardboard cutouts ##### Service Desk as ambassadors
- Update Support Desk Signature
- Update Service Desk Template (If being used by Team)
- When dealing with non-bot tickets, let the user know next time check out Bot instead ##### Additional
- Continually creating new knowledge and task automation