Notification Settings for Live Chat Agent
![](https://cdn.prod.website-files.com/63e25be3f4b49456411df88b/63e55183f4392e7cd5fb5414_Blogs_Page.webp)
Windows 10
1. Click the Search Icon of a magnifying glass in your Windows Taskbar. Start typing Notifications
3. Select Notifications & actions settings
![Image](https://cdn.prod.website-files.com/63e3bd1943813b219ca26303/6405bd6959ee2c4451fafa66_Live-Chat-notifications-2.jpeg)
4. When the Notifications & settings screen pops up go to Notifications section
![Image](https://cdn.prod.website-files.com/63e3bd1943813b219ca26303/6405bd6959ee2c7b1ffafa65_Live-Chat-notifications-3.jpeg)
5. Make sure of the following:
· Notifications are turned on
· Allow Notifications to play sound is checked if you want audio
![Image](https://cdn.prod.website-files.com/63e3bd1943813b219ca26303/6405bd6959ee2c0c47fafa68_Live-Chat-notifications-4.jpeg)
6.Scroll Down further to Get Notification from these Senders
![Image](https://cdn.prod.website-files.com/63e3bd1943813b219ca26303/6405bd6959ee2c8c60fafa64_Live-Chat-notifications-5.jpeg)
7. In the List of applications make sure the browser is set to On (Please Note: Chrome and IE may not show in the list
![Image](https://cdn.prod.website-files.com/63e3bd1943813b219ca26303/6405bd6a59ee2c606efafa6e_Live-Chat-notifications-6.jpeg)
Chrome
1. Go to the Live Chat> My Chat page in Admin Portal
2. In the Chrome menu bar, click the three … > Settings
3. Search Notifications
4. Select Site Settings
5. Click on Notifications
6. Look for the Virtual People URL (i.e. https://abc.staging.virtualpeople.ai/) in the Block list
7. Click on the three … next to it
8. Select Allow
9. Close Settings tab
![Image](https://cdn.prod.website-files.com/63e3bd1943813b219ca26303/6405bd6a59ee2c725ffafa71_Live-Chat-notifications-7.jpeg)
Internet Explorer 11
1. Go to the Live Chat> My Chat page in Admin Portal
2. In the IE menu bar, click the Settings icon (Looks like a gear)
![Image](https://cdn.prod.website-files.com/63e3bd1943813b219ca26303/6405bd6a59ee2ce788fafa72_Live-Chat-notifications-8.jpeg)
3. Click Internet Options
4. Select Privacy tab
5. Look for Pop-up Blockerand select Settings button under it
![Image](https://cdn.prod.website-files.com/63e3bd1943813b219ca26303/6405bd6959ee2c5e25fafa6c_Live-Chat-notifications-9.jpeg)
6. In the Address of website to allow bar, type your Virtual People URL (i.e. https://abc.staging.virtualpeople.ai/)
7. Click on Add
8. Click Close
9. Click OK
Microsoft Edge
1. Go to the Live Chat> My Chat page in Admin Portal
2. In the Edge menu bar, click the three … > Settings
3. Start typing Notifications in the search bar
4. Select Notifications
![Image](https://cdn.prod.website-files.com/63e3bd1943813b219ca26303/6405bd6959ee2c1afffafa6b_Live-Chat-notifications-10.jpeg)
5. Look for the Virtual People URL (i.e. https://abc.staging.virtualpeople.ai/) in the Block list
![Image](https://cdn.prod.website-files.com/63e3bd1943813b219ca26303/6405bd6959ee2c6ac3fafa6a_Live-Chat-notifications-11.jpeg)
6. Click on the three … next to it
7. Select Allow
8. Close Settings tab
Safari
1. Open Safari
2. Select Safari and Click Preferences
![Image](https://cdn.prod.website-files.com/63e3bd1943813b219ca26303/6405bd6959ee2cb029fafa69_Live-Chat-notifications-12.jpeg)
3. Click on Websites
![Image](https://cdn.prod.website-files.com/63e3bd1943813b219ca26303/6405bd6a59ee2c0e0dfafa6d_Live-Chat-notifications-13.jpeg)
4. Click on Auto-Play in the options on the left
![Image](https://cdn.prod.website-files.com/63e3bd1943813b219ca26303/6405bd6a59ee2c4482fafa70_Live-Chat-notifications-14.jpeg)
5. On the right, scroll to Virtual People URL (i.e. https://bmp.virtualpeople.ai/)
6. Make sure it is set to Allow All Auto-Play
![Image](https://cdn.prod.website-files.com/63e3bd1943813b219ca26303/6405bd6a59ee2cf51ffafa6f_Live-Chat-notifications-15.jpeg)
7. Navigate to Notifications in the options list on the left
![Image](https://cdn.prod.website-files.com/63e3bd1943813b219ca26303/6405bd6959ee2c0f4bfafa67_Live-Chat-notifications-16.jpeg)
8. On the right, scroll to Virtual People URL (i.e. https://bmp.virtualpeople.ai/) and select allow.
![](https://cdn.prod.website-files.com/63e3bd1943813b219ca26303/6405bd6959ee2c7d25fafa63_Live-Chat-notifications-17.jpeg)