Ranked #1 in Multiple Categories and Earns New Badges in G2 Spring 2024 Report

Apr 30, 2024

DUBLIN, CA, April 24, 2024 —, an innovator at the forefront of Generative AI for IT Service Management (AITSM), today announced its recognition in the G2 Spring 2024 report. The company earned the distinguished "#1 in Likelihood to Recommend" badge along with the ‘Easiest to do Business With’ and ‘Momentum Leader’ badge. also earned #1 in the ‘Text Generation,’ ‘Text Summarization,’ ‘Personalization,’ and ‘Has the Product been a good partner in doing business’ categories.  

"These accolades from G2 are a remarkable acknowledgment of our team's relentless pursuit of excellence and our dedication to creating the most effective and efficient AITSM experiences for our clients," stated Saurabh Kumar, CEO of "Our leading position in 'Likelihood to Recommend' and being the 'Easiest to do Business With' are clear indicators that our customers are realizing the value promised by our GenAI solution."

The G2 Spring 2024 report clearly underscores the platform's capabilities in transforming the AITSM landscape through its advanced Generative AI (GenAI) technologies and its ability to personalize and streamline the service management process.

"Our focus has always been on innovation and user satisfaction. These G2 badges showcase our innovation in technology and our commitment to our customers," commented Udaya Reddy, CTO of "It's gratifying to see that our efforts in making ITSM more interactive, responsive, and personalized have resonated well within the industry."

For more details on's G2 Spring 2024 rankings and to understand how their GenAI SideKick is revolutionizing IT support, visit their website at

About is setting the gold standard for GenAI-driven AITSM platforms, offering a seamless integration within Microsoft Teams to facilitate exceptional conversational ticketing, automation, and knowledge management. elevates IT support to new heights, transforming support teams into AITSM superheroes. With its powerful analytics and intelligent triaging capabilities, enables IT teams to exceed service level agreements (SLAs) with remarkable efficiency and ease.

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