Rezolve.ai vs Aisera (Automation Anywhere): Detailed Comparison Guide for 2026

Rezolve.ai vs Aisera at a glance

Sources: G2 comparison, Rezolve.ai pricing, Rezolve.ai integrations, CB Insights company profiles.

What is Rezolve.ai?

Rezolve.ai is an agentic AI service desk that resolves IT, HR and Finance requests inside the tools employees already use. Its conversational layer, Agentic Sidekick, runs eight specialized agents behind each conversation and works across Teams, Slack, email, web and voice. Behind the desk, Agent Assist pre-analyzes the tickets that still reach a technician, and an AI-Native ITSM module covers incident, problem, change, request, assets and CMDB.

Rezolve.ai's named customers include JLL, TotalEnergies Denmark, Gesa Credit Union and MyEyeDr. The product can run as your own system of record or as an AI layer over ServiceNow, Freshservice or Jira.

What is Aisera?

Aisera (acquired by Automation Anywhere in 2025) is an enterprise agentic AI platform founded in 2017 and based in Santa Clara, California. Its product line includes Aisera Assistant, Agent Assist, AIOps, Agent Composer for building agents in natural language, and Aisera Unify, which connects Aisera and third-party agents through open standards such as A2A and MCP.

Aisera reaches well beyond IT, and covers HR, finance, facilities, sales, procurement, legal and customer service across more than a dozen industries. Published customer stories include NJ Transit, OmniTRAX, Big 5 Sporting Goods, LifeScan and BDO Canada.

What changed with Aisera in 2025 and 2026?

If you last looked at Aisera in 2024, the company you are evaluating today is structurally different.

• September 2025: Gartner recognition. Aisera was named a Visionary in the 2025 Gartner® Magic Quadrant™ for Artificial Intelligence Applications in IT Service Management for the second straight year and, per its own announcement, ranked first in the End-User Self-Service use case of the companion Critical Capabilities report. Buyer note: both are pre-acquisition editions, so weigh them against the 2026 research.
• November 4, 2025: Acquired by Automation Anywhere. The acquisition announcement positions Aisera's conversational agents alongside Automation Anywhere's process automation. Buyer note: your AI service desk roadmap now sits inside a broader RPA and automation portfolio.
• November 2025: A different commercial philosophy. Automation Anywhere's CEO said AI agents can mean up to 40% fewer ITSM seats and that the company charges for work done rather than seats. Buyer note: ask how future Aisera renewals will be metered.
• April 2026: Folded into parent results. Automation Anywhere reported that AI offerings made up 61% of fiscal Q4 software bookings and credited the Aisera deal with expanding its ITSM and customer support solutions.
• 2026: Rebranded on review sites. G2 now lists the product as Automation Anywhere Aisera Solutions, while Aisera.com continues to operate under its own brand.

Feature-by-feature comparison

Both vendors resolve employee requests autonomously, and both offer a ticketing backbone. What separates them is scope, how the bill is calculated, and how long a team takes to get comfortable running the product.

Autonomous resolution and agentic AI

Both are genuinely agentic; the difference is breadth versus focus. Aisera offers a library of prebuilt agents, natural-language agent building through Agent Composer, and multi-agent orchestration across third-party agents via Unify. Rezolve.ai ships eight foundational agents behind Agentic Sidekick, plus Agent Studio and a 50-agent marketplace for building governed agents that act across identity, infrastructure and systems of record.

Both vendors publish strong resolution figures, and both are self-reported. Aisera says customers have achieved over 75% auto-resolution. Rezolve.ai says roughly 70% of requests are resolved before they become tickets. Ask both for references at your ticket volume.

Edge: Tie. Aisera leads on open agent-to-agent standards; Rezolve.ai leads on the 2026 self-service use case score (see Analyst recognition below).

Agent assist for human technicians

Both give technicians AI triage and suggested responses. Aisera's Agent Assist auto-routes and classifies tickets with next-best actions. Rezolve.ai's Agent Assist delivers ticket intelligence, drafted replies and an in-ticket copilot, licensed only to people who work tickets.

Moreover, Rezolve.ai also ranked #1 in two use cases in the 2026 Gartner® Critical Capabilities for AI Applications in IT Service Management. It was also recognized in the 2026 Gartner® Magic Quadrant™ for AI Applications in IT Service Management.

Edge: Rezolve.ai.

Integrations and workflow automation

Aisera has the bigger integration catalog. Aisera states 1,200+ built-in integrations with a no-code visual studio, and its Automation Anywhere parentage adds deep RPA for back-office processes. Rezolve.ai offers 150+ governed integrations, MCP tools and a catalog of ready-to-run workflows and automations that covers the common IT and HR stack.

If your automation roadmap includes finance operations, procurement or legacy systems without APIs, Aisera plus Automation Anywhere is the stronger combination.

Edge: Aisera.

ITSM system of record

Both offer one, so ask how customers actually deploy it. Aisera markets a Next-Gen ITSM platform with incident, problem, change and request management plus a dynamic CMDB, though many deployments still run Aisera as an AI layer over a separate ITSM. Rezolve.ai's AI-Native ITSM covers incident, problem, change, request, SLAs, assets and CMDB, and it can run standalone or alongside your current system.

Edge: Tie. Request customer references that run each vendor's ITSM as their primary system of record.

Channels and employee experience

Coverage is similar; ease of use is where they separate. Both support Microsoft Teams, Slack, web and email. Rezolve.ai adds VoiceIQ for phone support, and Aisera lists voice and IVR in several industry use cases.

G2 reviewers score Rezolve.ai 4.8/5 overall, and 4.4 for Aisera, which matters when adoption decides whether self-service succeeds.

Edge: Rezolve.ai.

Scope beyond employee support

Aisera covers more ground. Aisera sells AI for customer service, AIOps, sales, procurement and legal on the same platform. Rezolve.ai concentrates on internal support for IT, HR and Finance.

Edge: Aisera, if you want one vendor for employee and customer-facing AI.

Governance, explainability and security

Both take enterprise security seriously. Aisera frames governance through its TRAPS framework and security and compliance program, and states that customers can use its own LLM or bring their own. Rezolve.ai uses a glass-box design where autonomous actions can be approval-gated, audited and explained, and it has publicly committed that customer tickets, conversations and knowledge are never used to train its models.
Aisera displays multiple certification badges on its site, including CSA STAR and CCPA. Rezolve.ai holds SOC 2 Type II, ISO 27001, GDPR and HIPAA-ready status.

Edge: Tie. Map both against your own compliance checklist.

Implementation and time to value

Rezolve.ai publishes a timeline; Aisera does not. Rezolve.ai says a single-department deployment can go live in as little as six weeks, with training included in the quoted figure.

Edge: Rezolve.ai.

Analyst recognition

Pricing and total cost of ownership

Neither vendor posts a price list, but their pricing models push costs in very different directions.

Aisera figures come from third-party analyses of marketplace and deal data. They are directional, not quotes.

Two structural points matter more than the sticker price. First, Rezolve.ai's fulfiller seats true down at renewal as autonomous resolution absorbs volume, so the bill is designed to shrink as the AI improves. Second, Automation Anywhere's stated direction toward outcome-based charging could make Aisera cheaper for low-volume teams but less predictable for high-volume ones. Get both models in writing before you compare three-year totals.

What real users say

Source for G2 data: G2 comparison page

What users praise about Aisera

G2's most-mentioned Aisera pros are helpfulness (51 mentions) and ease of use (46 mentions). Reviewers credit its AI with cutting manual work on repetitive tasks and rate its support team well.

Common complaints about Aisera

The top G2 cons are learning curve and time-consuming setup. Some reviewers say the product could fit specific workflow requirements more closely.

What users praise about Rezolve.ai

G2 reviewers most often cite customer support and ease of use, along with a smooth, well-communicated implementation and flexible chatbot branding.

Common complaints about Rezolve.ai

Most common complaint about Rezolve.ai includes lack of a dedicated portal, which has since been launched along with other modules/

Customer results

Rezolve.ai

• MyEyeDr (healthcare): typical resolution time dropped from four days to 10 minutes, and about 30% of issues never become a ticket.
• Black Angus Steakhouse (hospitality): after-hours reliance on IT staff fell from 90% to 10%.
• JLL (commercial real estate): an ethics assistant built on Rezolve.ai serves roughly 100,000 employees.

Aisera (figures as reported by Aisera)

• LifeScan: Aisera reports 65% of incoming requests auto-resolved and $2.2M saved in support costs.
• OmniTRAX: Aisera reports 70% of tickets auto-resolved across web chat and Teams.
• NJ Transit: Aisera reports agent productivity up 60% after deploying its internal AI agent.

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Which should you choose?

Compare Rezolve.ai and Aisera side by side

Switching from Aisera to Rezolve.ai (or running both)

Most teams we talk to do not rip and replace. They start with one department and prove the numbers.

1. Check your contract. Note your Aisera renewal date, notice period and any changes introduced after the Automation Anywhere acquisition.
2. Inventory what Aisera does today. List active agents, workflows and automations, integrations and the ticket categories they resolve.
3. Export knowledge and history. Pull knowledge articles and 12 months of ticket data so the new product can be tuned against real demand.
4. Map integrations. Confirm your identity, HRIS and ITSM connectors exist in Rezolve.ai's integration catalog, and flag any custom builds.
5. Pilot one department. IT is the usual starting point; a single-department rollout can go live in about six weeks.
6. Run in parallel. Compare resolution rate, time to resolution and CSAT side by side for a full month.
7. Cut over and expand. Retire overlapping automations and add HR or Finance once your own numbers hold.

The right choice for you?

Aisera has a large integration catalog, an enterprise customer base and now the process automation depth of Automation Anywhere. It is the stronger fit for organizations that want one vendor spanning employee support, customer service and back-office automation.

Rezolve.ai is the stronger fit for organizations whose priority is internal support for IT, HR and Finance. It posts higher user satisfaction scores on G2, ranked highest in two use cases in the 2026 Gartner Critical Capabilities, and uses a per-person pricing model built to fall as automation grows.

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Gartner, Magic Quadrant for AI Applications in IT Service Management, Chris Matchett, Luis Fernandez, Siddharth Shetty, 17 August 2026.

Gartner, Critical Capabilities for AI Applications in IT Service Management, Siddharth Shetty, Chris Matchett, Luis Fernandez, 17 August 2026.

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