Raises $11M Series A led by SIG Venture Capital

Feb 10, 2023

Dublin, California-United States, Feb 9, 2023: , a leading AI-powered service desk provider based in CA, has just closed an $11 million Series A funding round led by SIG Venture Capital in association with Exfinity Venture Partners and existing investors 9Unicorns and Tri-Valley Ventures. The freshly raised funds will aid in scaling growth and enhancing the platform's capabilities, delivering the industry's most advanced employee support and experience.

Announcing this exciting news, Saurabh Kumar, the CEO of, stated that is committed to providing a modern and convenient employee service desk experience integrated within Microsoft Teams, employees' preferred collaboration platform.

" is a modern employee service desk that leverages conversational AI and machine learning to reinvent outdated traditional processes that impede employees' productivity. When an organization uses traditional service desk or legacy software, employees must wait 12-24 hours or more to resolve their issues. Now that we are in 2023, it's high time to say goodbye to the 20-year-old legacy model of creating tickets and waiting for support. With its intelligent automation capability, ensures that employees get the right support at the right time, avoiding delay. The funds raised will be used to scale growth and further enhance's capabilities, positioning it as the industry leader in employee service experience," said Kumar.

Manish Sharma, the COO of, said that is leading the charge in providing an instant, AI-powered service desk experience for employees and employers alike, saving billions in direct costs and increasing employee productivity to the next-level.

"Our company is poised to become a market leader in transforming employee support and enablement. With its innovative chatGPT-like experience and other unique features, is making a real impact on the lives of employees and service desk technicians", Sharma added.

Udaya Bhaskar Reddy, CTO and Co-Founder of, said that's vision is to resolve support needs instantly and automatically without human intervention. "By combining state-of-the-art NLU, an AI-powered knowledge management layer, and thousands of tasks, processes, and troubleshooting skills, we have created a deep employee service stack that streamlines more than half of Level 1 support," said Reddy.

Bhavanipratap Rana, Investment Adviser at SIG Venture Capital, states that the investment in was made to support the founder's vision of leveraging AI capabilities to transition from a simple process workstream to an intelligent intermediation layer that reduces human involvement.

"'s rapid growth, positive customer and analyst feedback, and product superiority position it to fulfill its product vision and become the de facto Level 1 Support for organizations across all support functions", Rana added.

About is an AI-powered employee service desk that helps organizations to streamline their employee support, time-consuming IT & HR tasks, and processes. Incorporated within a collaborative platform like MS Teams, delivers world-class features such as Intelligent Conversational Chatbot, Twitter-Age Knowledge Management, Smart Ticketing and Triaging, Conversational Microlearning, Push Notifications, Desktop Automation, Live Expert Connect, Routine Task Automation, Workflow Approvals and many more to deliver personalized employee support and experience.

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About SIG Venture Capital

SIG Venture Capital is the Southeast Asian and Indian venture capital arm of the Susquehanna International Group of Companies, a global proprietary trading and investment organization founded in 1987.

With 70+ IPO/M&A and other exits and 350+ portfolio companies in enterprise and consumer technology spaces over the last 18 years in Asia, SIG supports founders from their early days through each stage of growth. SIG's global portfolio includes Agora, Bytedance, Kumu, Inshorts, Lentra, Mobile Premier League,, Paidy, PayMaya and RedDoorz.

For more information about SIG Venture Capital, please visit

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