Agentic Workforce for Shared Services
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Agentic Workforce for Shared Services
Agenda
Shared services teams are at a crossroads. Traditional tools can't keep up with today's employee expectations—slow ticket queues, manual approvals, and fragmented systems lead to frustration and inefficiency.
In this fast, 30-minute session, join Manish Sharma, Chris Martin, and Robert O'Brien as they explore how digital team members are reshaping IT Operations, HR, payroll, and finance—cutting through the noise to define what an Agentic Workforce really looks like inside a modern enterprise.
You'll see how shared services workflows change under an agentic model, how digital team members differ from traditional automation, and what organizations experience as adoption moves from pilot to practice.
Not theory. Not hype. Operational reality.
What You’ll Learn
- What an AI agent actually is — and what it isn’t.
- How digital team members differ from traditional automation.
- How shared services workflows change under an agentic model.
- The difference between legacy ticket-driven processes and agent-driven execution.
- How digital team members integrate with ServiceNow, Workday, SAP, Oracle, Entra, SharePoint, and other enterprise systems.
- What organizations experience one year into adoption.
Agentic Workforce for Shared Services
Agenda
Shared services teams are at a crossroads. Traditional tools can't keep up with today's employee expectations—slow ticket queues, manual approvals, and fragmented systems lead to frustration and inefficiency.
In this fast, 30-minute session, join Manish Sharma, Chris Martin, and Robert O'Brien as they explore how digital team members are reshaping IT Operations, HR, payroll, and finance—cutting through the noise to define what an Agentic Workforce really looks like inside a modern enterprise.
You'll see how shared services workflows change under an agentic model, how digital team members differ from traditional automation, and what organizations experience as adoption moves from pilot to practice.
Not theory. Not hype. Operational reality.
What You’ll Learn
- What an AI agent actually is — and what it isn’t.
- How digital team members differ from traditional automation.
- How shared services workflows change under an agentic model.
- The difference between legacy ticket-driven processes and agent-driven execution.
- How digital team members integrate with ServiceNow, Workday, SAP, Oracle, Entra, SharePoint, and other enterprise systems.
- What organizations experience one year into adoption.
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