Webinar

Agentic Workforce for Shared Services

Upcoming live
March 25, 2026
1:00 – 1:30 PM EST
Agenda

Shared services teams are at a crossroads. Traditional tools can't keep up with today's employee expectations—slow ticket queues, manual approvals, and fragmented systems lead to frustration and inefficiency.

In this fast, 30-minute session, join Manish Sharma, Chris Martin, and Robert O'Brien as they explore how digital team members are reshaping IT Operations, HR, payroll, and finance—cutting through the noise to define what an Agentic Workforce really looks like inside a modern enterprise.

You'll see how shared services workflows change under an agentic model, how digital team members differ from traditional automation, and what organizations experience as adoption moves from pilot to practice.  

Not theory. Not hype. Operational reality.

What You’ll Learn

  • What an AI agent actually is — and what it isn’t.
  • How digital team members differ from traditional automation.
  • How shared services workflows change under an agentic model.
  • The difference between legacy ticket-driven processes and agent-driven execution.
  • How digital team members integrate with ServiceNow, Workday, SAP, Oracle, Entra, SharePoint, and other enterprise systems.
  • What organizations experience one year into adoption.

Book Your Spot Now

Our Speakers

Manish Sharma
CRO, Rezolve.ai
Chris Martin
Agentic-AI and ITSM Sales Leader
Why This Summer?

Rezolve.ai launched the Summer of ITSM Trade-In to help organizations replace aging ITSM platforms without the pain.

Book Your Spot Now

Virtual Webinar

Agentic Workforce for Shared Services

Zoom
March 25, 2026
1:00 – 1:30 PM EST
About Event

Shared services teams are at a crossroads. Traditional tools can't keep up with today's employee expectations—slow ticket queues, manual approvals, and fragmented systems lead to frustration and inefficiency.

In this fast, 30-minute session, join Manish Sharma, Chris Martin, and Robert O'Brien as they explore how digital team members are reshaping IT Operations, HR, payroll, and finance—cutting through the noise to define what an Agentic Workforce really looks like inside a modern enterprise.

You'll see how shared services workflows change under an agentic model, how digital team members differ from traditional automation, and what organizations experience as adoption moves from pilot to practice.  

Not theory. Not hype. Operational reality.

What You’ll Learn

  • What an AI agent actually is — and what it isn’t.
  • How digital team members differ from traditional automation.
  • How shared services workflows change under an agentic model.
  • The difference between legacy ticket-driven processes and agent-driven execution.
  • How digital team members integrate with ServiceNow, Workday, SAP, Oracle, Entra, SharePoint, and other enterprise systems.
  • What organizations experience one year into adoption.

Webinar Series

Agentic Workforce for Shared Services
Manish Sharma
CRO, Rezolve.ai
Chris Martin
Agentic-AI and ITSM Sales Leader
Manish Sharma
CRO, Rezolve.ai
Chris Martin
Agentic-AI and ITSM Sales Leader
Manish Sharma
CRO, Rezolve.ai
Chris Martin
Agentic-AI and ITSM Sales Leader
Manish Sharma
CRO, Rezolve.ai
Chris Martin
Agentic-AI and ITSM Sales Leader
Manish Sharma
CRO, Rezolve.ai
Chris Martin
Agentic-AI and ITSM Sales Leader
Manish Sharma
CRO, Rezolve.ai
Chris Martin
Agentic-AI and ITSM Sales Leader
x
Agenda

Shared services teams are at a crossroads. Traditional tools can't keep up with today's employee expectations—slow ticket queues, manual approvals, and fragmented systems lead to frustration and inefficiency.

In this fast, 30-minute session, join Manish Sharma, Chris Martin, and Robert O'Brien as they explore how digital team members are reshaping IT Operations, HR, payroll, and finance—cutting through the noise to define what an Agentic Workforce really looks like inside a modern enterprise.

You'll see how shared services workflows change under an agentic model, how digital team members differ from traditional automation, and what organizations experience as adoption moves from pilot to practice.  

Not theory. Not hype. Operational reality.

What You’ll Learn

  • What an AI agent actually is — and what it isn’t.
  • How digital team members differ from traditional automation.
  • How shared services workflows change under an agentic model.
  • The difference between legacy ticket-driven processes and agent-driven execution.
  • How digital team members integrate with ServiceNow, Workday, SAP, Oracle, Entra, SharePoint, and other enterprise systems.
  • What organizations experience one year into adoption.
Speakers
Manish Sharma
CRO, Rezolve.ai
Chris Martin
Agentic-AI and ITSM Sales Leader
Chris Martin
Agentic-AI and ITSM Sales Leader
Josh Carrero
Solutions Architect
Matt Ruck
CEO, XOP.ai
Steve Goldberg
Principal HCM Industry Analyst and Advisor
Hari Abburi
Faculty & Future Skills Curator, The Fast Future Executive
Pinak Dash
Executive Director Technology, JLL
Efrem Richardson
Information Systems Manager, City of Folsom
Jackie Dwyer
Director of Parks and Community Services, City of Dublin
Ahad B.
CTO, C-SPAN
Janelle Nero
Helpdesk Support Specialist, Timberwolves
Chris Lawrence
CIO, CISO at a leading healthcare company
Lyle Florence
Manager, IT Operations and Support at MyEyeDr
Betsy Summers
Featured Speaker: Principal Analyst, Forrester
Constance Mayaki
Programming Manager at Black Angus
Andre Heard
VP of Information Technology at 24Seven Hotels
Seth Earley
Founder & CEO, Earley Information Science
Kyle Campanaro
Director of Information Technology, SUNY Morrisville
Ahsan Baig
CIO, AC Transit
Will McKeon-White
Senior Analyst, Forrester
Diana M Ramirez
Director - Customer Success
Saurabh Kumar
C.E.O, Rezolve.ai
Julie Mohr
Featured Speaker: Senior Analyst, Forrester
Michael K. Smith
C.I.O., University of Evansville
Joshua O'Brien
Head of Generative AI
Tracy Vo
Head of Client Solutions
Manish Sharma
CRO, Rezolve.ai

Agenda

Shared services teams are at a crossroads. Traditional tools can't keep up with today's employee expectations—slow ticket queues, manual approvals, and fragmented systems lead to frustration and inefficiency.

In this fast, 30-minute session, join Manish Sharma, Chris Martin, and Robert O'Brien as they explore how digital team members are reshaping IT Operations, HR, payroll, and finance—cutting through the noise to define what an Agentic Workforce really looks like inside a modern enterprise.

You'll see how shared services workflows change under an agentic model, how digital team members differ from traditional automation, and what organizations experience as adoption moves from pilot to practice.  

Not theory. Not hype. Operational reality.

What You’ll Learn

  • What an AI agent actually is — and what it isn’t.
  • How digital team members differ from traditional automation.
  • How shared services workflows change under an agentic model.
  • The difference between legacy ticket-driven processes and agent-driven execution.
  • How digital team members integrate with ServiceNow, Workday, SAP, Oracle, Entra, SharePoint, and other enterprise systems.
  • What organizations experience one year into adoption.

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Webinar Series

Agentic Workforce for Shared Services

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Agenda

Shared services teams are at a crossroads. Traditional tools can't keep up with today's employee expectations—slow ticket queues, manual approvals, and fragmented systems lead to frustration and inefficiency.

In this fast, 30-minute session, join Manish Sharma, Chris Martin, and Robert O'Brien as they explore how digital team members are reshaping IT Operations, HR, payroll, and finance—cutting through the noise to define what an Agentic Workforce really looks like inside a modern enterprise.

You'll see how shared services workflows change under an agentic model, how digital team members differ from traditional automation, and what organizations experience as adoption moves from pilot to practice.  

Not theory. Not hype. Operational reality.

What You’ll Learn

  • What an AI agent actually is — and what it isn’t.
  • How digital team members differ from traditional automation.
  • How shared services workflows change under an agentic model.
  • The difference between legacy ticket-driven processes and agent-driven execution.
  • How digital team members integrate with ServiceNow, Workday, SAP, Oracle, Entra, SharePoint, and other enterprise systems.
  • What organizations experience one year into adoption.

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Our Speakers

Manish Sharma
CRO, Rezolve.ai
Chris Martin
Agentic-AI and ITSM Sales Leader