Agenda
Your ServiceNow renewal is coming. This time, the decision may be harder to justify.
The subscription is only one part of the conversation. Many IT teams also need to account for platform administration, workflow changes, training, implementation support, and the practical timeline for getting AI-enabled service outcomes into the hands of employees.
In this 30-minute session, Manish Sharma, Co-Founder and CRO of Rezolve.ai, walks through how mid-sized IT teams can evaluate whether ServiceNow is still the right fit, where dependency can be reduced, and what an Agentic ITSM alternative looks like in practice.
You’ll see how to compare your current ITSM operating model with an AI-first service delivery path built around automation, autonomous resolution, and faster employee support.
Not theory. Not a vendor rant. A practical evaluation framework.
What you’ll learn:
- What to review before renewing, expanding, or extending your ServiceNow environment.
- How to evaluate the real operating cost beyond the subscription line.
- Where workflow complexity, administration, and implementation support can slow IT teams down.
- How Agentic ITSM can reduce repetitive L1 work and manual service desk effort.
- How to decide whether to replace, reduce dependency, or move forward in phases.
- How Rezolve.ai supports employee support, workflow building, voice, and autonomous resolution.
From ServiceNow doubt to a clear next step
Your ServiceNow renewal is coming. This time, the decision may be harder to justify.
The subscription is only one part of the conversation. Many IT teams also need to account for platform administration, workflow changes, training, implementation support, and the practical timeline for getting AI-enabled service outcomes into the hands of employees.
In this 30-minute session, Manish Sharma, Co-Founder and CRO of Rezolve.ai, walks through how mid-sized IT teams can evaluate whether ServiceNow is still the right fit, where dependency can be reduced, and what an Agentic ITSM alternative looks like in practice.
You’ll see how to compare your current ITSM operating model with an AI-first service delivery path built around automation, autonomous resolution, and faster employee support.
Not theory. Not a vendor rant. A practical evaluation framework.
What you’ll learn:
- What to review before renewing, expanding, or extending your ServiceNow environment.
- How to evaluate the real operating cost beyond the subscription line.
- Where workflow complexity, administration, and implementation support can slow IT teams down.
- How Agentic ITSM can reduce repetitive L1 work and manual service desk effort.
- How to decide whether to replace, reduce dependency, or move forward in phases.
- How Rezolve.ai supports employee support, workflow building, voice, and autonomous resolution.
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