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In the swirling winds of organizational transformation, leaders often battle internal resistance and external pressures. The McKinsey & Company report "The State of Organizations 2023" paints a stark picture: a staggering 72% of transformations flounder due to lack of management support (33%) and employee resistance (39%). Prioritizing good communication and supportive strategies when dealing with changes is crucial, as effective teamwork is vital to successful change management.

This is where advanced change management software steps in, not as a mere management tool but as a powerful ally. But with so many options available, choosing the right change management software can be overwhelming.

To help you navigate the landscape, we've compiled a list of the best change management software solutions based on features, ease of use, scalability, and employee satisfaction.

What is Change Management Software?

Change management software is a specialized digital tool designed to facilitate and streamline the process of planning, implementing, and tracking organizational changes. At its core, this software is crafted to manage transitions efficiently, ensuring that shifts in processes, structures, or technologies are executed seamlessly. It serves as a centralized hub for orchestrating change initiatives, offering a structured framework that helps organizations navigate the complexities associated with transitions.

An enterprise change management software goes beyond traditional project management tools by explicitly addressing the unique challenges of change management. It provides a systematic approach to handling the human side of change, acknowledging that successful transitions require the engagement and support of individuals within the organization. By offering a collaborative platform, it encourages communication, documentation, and analysis throughout the change lifecycle.

A modern change management tool powered by advanced AI and automation acts as a compass for leaders, allowing them to anticipate and manage resistance, mitigate risks, and foster a culture of adaptability. In essence, it acts as a guiding force, aligning teams, resources, and processes to ensure that organizational changes are implemented effectively, embraced, and sustained for long-term success.

Benefits of Change Management Software

Investing in an effective service desk change management software provides numerous benefits, propelling enterprises to exceptional success. Let’s checkout the benefits:

• Enhanced Communication
  Emphasizing transparent communication is paramount for successful change. Change management software provides a centralized platform, ensuring stakeholders are well-informed and engaged throughout the change process. 

• Optimized Workflow
  Streamlining change processes is essential for maintaining operational efficiency. These software solutions offer tools and workflows that guide organizations through change seamlessly, minimizing disruptions and optimizing overall productivity.

• Risk Mitigation
  Change inherently involves risks, but change management software achieves effective risk management. Organizations can mitigate risks associated with change initiatives by identifying potential challenges and implementing proactive measures.

• Data-driven Insights
  In the age of big data, change management software leverages analytics to furnish valuable insights. Organizations can make informed decisions based on data, leading to more successful and sustainable changes. 

• Employee Engagement
  Engaging employees in the change process is foundational to its success. Change management software fosters employee collaboration, involvement, and commitment, ensuring everyone is on board with the organizational shifts.

• Consistency
  Consistency is pivotal in change management. These software solutions enforce standardized processes, reducing the likelihood of deviations and ensuring a consistent approach to organizational change.

• Real-time Visibility
  A modern IT service desk change management software provides real-time visibility into the progress of change initiatives. This transparency enables leaders and stakeholders to track milestones, identify bottlenecks, and promptly address issues, fostering a dynamic and responsive approach to change. 

• Resource Optimization
  Efficient allocation and optimization of resources are facilitated by change management software. Organizations can strategically deploy personnel, budgets, and technology, ensuring that resources are aligned with the evolving needs of the change initiative, ultimately maximizing efficiency. 

• Audit Trail and Compliance
  AI-powered IT change management solutions offer a comprehensive audit trail, documenting every stage of the change process. This facilitates accountability and ensures compliance with regulatory standards and industry best practices, mitigating legal and operational risks.

• Continuous Improvement Culture
  Change management tool cultivates a culture of continuous improvement within organizations. By collecting feedback, analyzing outcomes, and iterating on processes, teams can learn from each change initiative, fostering a proactive mindset that drives ongoing organizational enhancement.

Best Change Management Tools and its Overview

Now that you know better about the importance of modern change management software, let’s look at the top change management solutions that will dominate 2024 and beyond.

1. Rezolve.ai
2. ServiceNow
3. Jira Service Management
4. ChangeGear
5. BMC Helix ITSM
6. Cherwell Service Management
7. FreshService
8. SysAid
9. Change Synergy
10. TOPdesk
11. Spiceworks
12. ManageEngine Service Desk Plus
13. Kaseya VSA
14. LANDESK
15. Axios System Assyst

Now, let’s check them one by one.

1. Rezolve.ai

Rezolve.ai is a modern AITSM solution powered by advanced Generative AI and automation to elevate employee support with its ‘MS Teams Accessible Change Management’ feature. With Rezolve.ai’s MS Teams- Accessible Change Management is designed to streamline the often complex, repetitive and time-consuming process of executing changes, whether it's the introduction of new tools or upgrades to existing ones. It delivers a structured process for handling changes, making it seamless, secure, and compliant.​

Key Features
‍

• Centralized Management: All change management tasks are centralized on the Rezolve.ai AITSM system and connected with MS Teams to provide a unified experience.

• Workflow Personalization: With Rezolve.ai's change management functionality, organizations can personalize the workflows that suit their needs, ensuring that the change process is as seamless and efficient as possible.​
• Automatic Approvals: Automated processes accelerate the approval process while decreasing manual effort and the possibility of errors.​
• Tracking and Reporting in Real-time: Real-time tracking and reporting features keep you updated on the status of any modifications.
• Compliance & Change Risk: Reduce risks and efficiently manage compliance reporting, ensuring your firm maintains business efficiency and continuity.
• Reduce Change Redundancy: Rezolve.ai uses a Generative AI algorithm to automate approval processes and to notify stakeholders about any changes in advance.
• Insights into Change: GenAI capabilities, Rezolve.ai can continuously monitor and assess change implementation, bringing data-driven enhancements to the process over time.

Pros

• Streamlined change management with real-time tracking and automated approvals.
• IT Service Desk integration simplifies communication and approvals.
• Automated approvals enhance efficiency for seamless support.
• Simplifies change management for quick and precise support.
• Robust reporting identifies patterns for improvement.

Cons

There is no portal where users can sign in and obtain information

Pricing
‍
Get a quote from the sales team

2. ServiceNow

ServiceNow is a cloud-based platform renowned for its comprehensive IT Service Management (ITSM) suite. It stands out for its automation and integration capabilities, offering end-to-end service management. With a user-friendly interface and robust functionality, ServiceNow is a popular choice for organizations seeking an integrated solution for efficient change management. Its focus on incident management, problem management, and change management aligns with ITIL best practices, making it suitable for large enterprises with complex workflows.

Key Features
‍

• Audit Management.
• Business Continuity Management.
• Continuous Authorization and Monitoring.
• Operational Resilience.
• Policy and Compliance Management.
• Privacy Management.
• Regulatory Change Management.
• Risk Management.

Pros

• Seamless integration with Jira for collaboration.
• Flexibility in tailoring ITSM processes to specific business needs.
• Unified platform for efficient issue tracking and resolution.

Cons

• Perceived complexity for non-technical users.
• Licensing costs can escalate with add-ons.
• May require additional plugins for advanced ITSM features.

Pricing

Contact sales team to get a detail quote

3. Jira Service Management

Jira Service Management, part of the Atlassian suite, is widely recognized for its seamless integration with Jira, fostering efficient collaboration between development and IT teams. It provides a powerful change management environment, allowing organizations to tailor their IT Service Management (ITSM) processes to specific business needs. Known for flexibility, Jira Service Management offers a unified platform for issue tracking and resolution, making it a preferred choice for organizations seeking agility in their change management processes.

Key Features

• Change requests
• Risk assessment
• Approvals
• Automation
• Deployment tracking
• Change plans
• Change calendar

Pros

• Seamless integration with Jira for collaboration.
• Flexibility in tailoring ITSM processes to specific business needs.
• Unified platform for efficient issue tracking and resolution.

Cons

• Perceived complexity for non-technical users.
• Licensing costs can escalate with add-ons.
• May require additional plugins for advanced ITSM features.

Pricing

• Free Plan 
• Standard $8.15 per user ($81.50 monthly total)
• Premium $16 per user ($160 monthly tota)l
• Enterprise N/A

4. ChangeGear

ChangeGear is a versatile change management solution known for its end-to-end capabilities. It excels in providing automation features and customizable workflows to meet specific organizational requirements. This flexibility makes ChangeGear suitable for organizations with diverse change management needs. By emphasizing automation, ChangeGear streamlines workflows, contributing to more efficient and effective change processes.

Key Features
‍

• Change Request Management
• Workflow Automation
• Change Impact Analysis
• Configuration Management
• Release Management
• Audit Trail and Reporting

Pros

• End-to-end change management solution.
• Automation features streamline workflows.
• Customizable workflows cater to specific organizational needs.

Cons

• Scalability concerns for larger organizations.
• Limited information on the marketplace for third-party integrations.
• Customization may require skilled administrators

Pricing

Pricing starts from $46 /user/month (billed annually).

5. BMC Helix ITSM

BMC Helix ITSM sets itself apart by incorporating artificial intelligence (AI) and machine learning for intelligent automation. As part of the BMC Helix suite, it offers a comprehensive range of IT Service Management (ITSM) functionalities aligned with ITIL best practices. While providing robust change management features, BMC Helix ITSM is particularly suitable for large enterprises looking to leverage advanced automation and AI-driven capabilities.

Key Features

• Change Request Management
• Change Advisory Board (CAB) Integration
• Impact Analysis
• Risk Assessment
• Automated Change Approval
• Change Calendar

Pros

• AI and machine learning for intelligent automation.
• ITSM functionalities aligned with ITIL best practices.
• Scalable solution suitable for large enterprises.

Cons

• High initial and ongoing costs.
• Implementation can be time-consuming.
• Complexity may require dedicated administrator expertise

Pricing
‍
Contact sales team for pricing details

6. Cherwell Service Management

Cherwell Service Management is known for its high degree of customization and adaptability. Organizations appreciate its flexibility, enabling them to tailor the system to meet unique IT Service Management (ITSM) and business management requirements. This makes Cherwell a preferred choice for those seeking a highly customizable change management solution that aligns closely with their specific organizational workflows.

Key Features

• Change Request Management
• Change Approval Workflow
• Impact Analysis
• Risk Assessment
• Configuration Management Database (CMDB) Integration

Pros

• Highly customizable and adaptable to unique requirements.
• Features across ITSM and business management.
• Flexibility in tailoring the system to meet specific needs.

Cons

• Higher initial and ongoing costs.
• Customization complexity may require skilled administrators
• Learning curve for administrators and end-users

Pricing

Starting Price: USD 189.00/month

7. Freshservice

Freshservice stands out for its user-friendly interface and dedicated change management module. With a focus on providing a seamless user experience, Freshservice offers automation features that streamline IT processes. This makes it an attractive option for organizations looking for a user-friendly yet powerful solution to enhance their change management capabilities.

Key Features

• Change Request Management
• Automated Workflows
• Change Calendar
• Risk Assessment
• Approvals and Notifications
• Impact Analysis
• Reporting and Analytics

Pros

• Intuitive design and user-friendly interface.
• A dedicated change management module enhances efficiency.
• Automation features streamline IT processes.

Cons

• Limited advanced ITSM features compared to enterprise solutions.
• Scalability concerns for larger organizations.
• Customization options may be more limited

Pricing

Contact sales department for the pricing details

8. SysAid

SysAid positions itself as a user-friendly IT Service Management (ITSM) solution with a dedicated focus on automation. The change management features within SysAid are integrated into its comprehensive ITSM suite, catering to organizations seeking an efficient and user-friendly platform for managing IT services. SysAid's emphasis on automation contributes to quick and effective change processes.

Key Features

• Built-in and Customizable Templates
• Full Organizational Participation
• Problem management
• Chain of approval process

Pros

• Focus on automation with a comprehensive ITSM solution.
• User-friendly interface enhances adoption.
• Affordable pricing for small to medium-sized businesses.

Cons

• May lack some advanced features found in larger platforms.
• Customization options are less extensive.
• Limited marketplace for third-party integrations

Pricing

Contact sales team for the pricing details

9. ChangeSynergy

ChangeSynergy specializes in change management tailored for engineering and manufacturing industries. Beyond change management, it offers features for configuration management and compliance. Organizations in these sectors appreciate ChangeSynergy for its ability to address the unique challenges associated with change processes in engineering and manufacturing environments.

Key Features

• Chain of approval process
• Change enablement.
• Release management.
• Problem management.
• Service catalog

Pros

• Specialized change management for engineering and manufacturing.
• Features for configuration management enhance control.
• Tailored for industries with specific change process needs.

Cons

• May not be suitable for organizations outside engineering and manufacturing
• Learning curve for users unfamiliar with industry-specific tools
• Limited information on scalability for larger enterprises

Pricing

Contact sales team

10. TOPdesk

TOPdesk is recognized for its user-friendly IT Service Management ITSM platform with a dedicated change management module. Its emphasis on automation enhances the efficiency of change processes. Whether managing incidents, problems, or changes, TOPdesk provides a seamless user experience, making it a suitable choice for organizations seeking an intuitive platform for their ITSM needs.

Key Features

• Change Requests
• Change Planning
• Change Approval Workflow
• Risk Assessment
• Change Implementation
• Communication and Notifications

Pros

• User-friendly ITSM platform.
• Dedicated change management module with automation.
• Versatile solution suitable for various organizational sizes.

Cons

• Limited customization options for complex workflows.
• May not offer as many out-of-the-box integrations.
• Advanced features may be more basic compared to enterprise solutions

Pricing

Contact sales team for pricing details

11. Spiceworks

Spiceworks offers free IT management tools, including basic change management features. While it may not have the extensive functionalities of some enterprise-level solutions, Spiceworks is suitable for smaller organizations with straightforward change management needs. Its free tools provide a cost-effective way for smaller enterprises to initiate and manage change processes.

Key Features

• Change Approval Workflow
• Risk Assessment
• Change Implementation
• Approvals and Notifications
• Impact Analysis

Pros

• Offers free IT management tools.
• Simple and easy to set up.
• Basic change management features for smaller organizations.

Cons

• Limited advanced ITSM functionalities.
• May lack scalability for larger enterprises.
• Community-based support may not suit all organizational needs

Pricing
‍
Contact sales team for quote

12. ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus is a cost-effective ITSM solution that includes incident and problem management along with a self-service portal. Its affordability and ease of implementation make it an attractive option for organizations with varying IT service needs. ManageEngine ServiceDesk Plus provides a balance between features and cost-effectiveness.

Key Features
‍

• Incident management.
• Problem management.
• Service catalog.
• Change enablement.
• Release management.
• IIT asset management.
• CMDB.
• Project management.

Pros

• Cost-effective ITSM solution.
• Incident and problem management along with a self-service portal.
• Provides a balance between features and affordability.

Cons

• May lack some advanced features found in larger platforms.
• Customization options are less extensive.
• Learning curve for administrators and end-users

Pricing

• Professional starts from $104 per month
• Enterprise starts from $124 per month

13. Kaseya VSA

Kaseya VSA is an IT management platform that incorporates change management capabilities along with a focus on automation. It caters to organizations looking for comprehensive IT management and change process optimization. Kaseya VSA's emphasis on automation and remote management aligns with the evolving needs of modern IT environments.

Key Features
‍

• Patch Management
• Automation
• Monitoring and Alerting
• Audit Trail and Reporting
• Role-Based Access Control (RBAC)
• Integration with ITSM Tools

Pros

• IT management platform with change management capabilities
• Focus on automation and remote management
• Comprehensive IT management features

Cons 

• May have a steeper learning curve for beginners
• Licensing costs can escalate with additional modules
• Complexity may require dedicated administrator expertise

Pricing

Connect with the sales team for pricing details

14. LANDESK (Ivanti Unified Endpoint Manager)

LANDESK, now part of Ivanti, offers an IT management suite with features for change and configuration management, as well as endpoint security. This suite provides organizations with a comprehensive solution for managing their IT environment, ensuring that change processes align with broader IT management goals.

Key Features
‍

• Change Request Management
• Workflow Automation
• Approval Processes
• Impact Assessment
• Change Planning and Scheduling
• Communication and Collaboration
• Audit Trail and Reporting
• Integration with Other ITSM Modules

Pros

• IT management suite with change and configuration management.
• Focus on endpoint security and optimization.
• Comprehensive solution for managing IT environments.

Cons

• Transition to Ivanti branding may lead to changes.
• Higher initial and ongoing costs.
• Customization may require skilled administrators

Pricing

To discuss pricing, connect with sales team

15. IFS Assyst

IFS assyst is an ITSM platform known for its robust change management module and automation features. It provides organizations with the tools needed to streamline change processes effectively. It focus on automation and analytics contributes to the efficiency and effectiveness of change management within the platform.

Key Features

• Change Request Management
• Automation
• Workflow Management
• Impact Assessment
• Planning Tools
• Risk Analysis
• Risk Mitigation
• Approval Workflow
• Implementation Planning

Pros

• ITSM platform with a robust change management module
• Emphasis on automation and analytics
• Provides tools for effective change processes

Cons

• Higher initial costs may be a barrier for smaller organizations
• Implementation complexity may require skilled administrators
• Learning curve for administrators and end-users

Pricing

Contact sales team for pricing details

Conclusion

This list is not exhaustive, and the best change management software for your organization will depend on your specific needs and budget. However, by considering each solution's features, strengths, and weaknesses, you can make an informed decision and choose the tool that will help you drive successful change initiatives.

Remember, change management is a journey, not a destination. Investing in the right change management software and implementing best practices can empower your employees, minimize disruption, and achieve lasting success in the face of change.

Transform your organizational Change Effortlessly with Rezolve.ai's MS Teams-Accessible Change Management Tool. Book Your Session Now!

FAQs

1.What is change management software?

Change management software is a specialized tool that facilitates the planning, execution, and tracking of organizational changes, ensuring a structured and efficient transition process.

2. Which is the best change management tool to be used?

Determining the best change management tool depends on specific organizational needs, but notable options include Rezolve.ai, ServiceNow, Jira Service Management, and BMC Helix ITSM.

3.What are the 7 R's of change management?

7 R's of Change Management:

• Readiness
• Risk
• Resources
• Relevance
• Reward
• Roles
• Resistance

4. What is the KPI in change management?

Key Performance Indicators (KPIs) in change management are measurable metrics used to assess the effectiveness of change initiatives, such as employee engagement, successful implementation rates, and overall organizational readiness.

5. What are the 3 types of change management in ITIL?

3 Types of Change Management in ITIL:

• Standard Change: Pre-authorized, low-risk changes with documented procedures.
• Normal Change: Requires formal approval and a defined process.
• Emergency Change: Immediate changes necessary to resolve urgent issues, subject to retrospective review.