How Rezolve.ai Keeps Employees Informed and Engaged?

Employee engagement isn’t just about surveys, town halls, or HR newsletters. Every day, different teams try to reach employees with things that matter: HR wants feedback on a new policy, finance needs people to review an expense report, IT is alerting staff to a planned outage, and so on. All of this is employee engagement. But all of it is scattered across emails, portals, and chat threads - none of which feels unified or timely.

There’s often a missing layer in most organizations: a single, unified channel for employee engagement, not just communication. This would be a channel that would be active in the daily flow of work, unlike siloed inboxes and portal notifications.

Agentic ITSM solutions like Rezolve.ai transform conversational tools like Microsoft Teams and Slack into conversational AI support for employees. AITSM turns them into dynamic employee engagement platforms where important updates, requests, surveys, approvals, and nudges land where people will actually see them.

Let’s take a closer look at how Rezolve.ai delivers real-time transparency and proactive support that keeps employees in sync without needing to call or drop an email just to get an update on resolution status.  

Real-Time Ticket Status Updates Inside Microsoft Teams and Slack

The single biggest frustration employees face when they reach out for help isn’t the delay. It’s the silence. They raise a ticket, and then… nothing. No updates. No visibility. Just limbo. Rezolve.ai changes that completely. The platform automatically sends real-time ticket updates right inside Teams or Slack, where the employee first asked for help.

The moment a support agent changes the status — whether it’s "In Progress," "Pending Info," or "Resolved" — the employee gets a conversational update in their chat.

For example:

“Hi John, your VPN reset request is now being handled by the IT team. We’ll update you once it's resolved.”

Or:

“Hey Maria, your ticket has been marked resolved. Was the issue fixed?”

This direct feedback loop removes the need for follow-up emails or calls, and more importantly, builds confidence that someone is actively working on the issue.

Experience Real-Time Updates

‍See how Rezolve.ai keeps employees informed with live ticket updates inside Teams and Slack. Watch Demo -

Notifications That Actually Cut Down Helpdesk Calls

Most service desk calls aren’t emergencies. They’re status checks.

“Did my request go through?”
“When will my laptop be delivered?”
“Who’s handling my access request?”

These questions, repeated across hundreds of employees, can clog even the most efficient helpdesk.

Rezolve.ai solves this with automatic notifications built directly into Teams and Slack. Whether it’s an IT issue, an HR form, or a facilities request, employees get timely, contextual updates without having to ask.

That means:

• No more inbox checking

• No more dialing the helpdesk

• No more wondering if something got lost

This one simple change — shifting updates into the same chat interface employees use for work — has been shown to cut down service desk calls by more than 90% in real deployments.

It’s not about sending more messages. It’s about sending the right message, at the right time, and in the right place.

Approvals Right Within Teams and Slack

Getting common requests like software access, expense reimbursements, WFH requests approved where employees and managers already are. Traditional approvals usually involved one of two things:

1. Logging into a separate approval portal

2. Sending awkward nudges over email or chat

Neither are fun and both waste time, not to mention the context-switching that takes a toll on the productivity.  

Rezolve.ai eliminates this friction by bringing approval workflows directly inside Microsoft Teams and Slack. Let’s say an employee requests access to a paid tool like Figma. The manager gets an automated message:

“Sam has requested access to Figma Pro. Do you approve?”
✅ Yes | ❌ No

One tap, and the workflow continues — provisioning access, logging the approval, and updating the requester — all without ever leaving the chat window.

No portal logins, no manual reminders, and no “checking again” later.

And this isn’t just for IT and HR approvals. Finance sign-offs, leave requests and everything in-between becomes easier when employees and managers can approve or deny with a single click in their flow of work.

Smart Notes with Agentic AI SideKick 3.0

Get a quick look at how our Agentic AI SideKick3.0 transforms agent productivity across the board. Watch the video -

One of the least appreciated but most crucial parts of a service desk ticket? Notes.

They’re how agents collaborate, track status, and provide continuity when multiple team members are involved. But writing clear, structured notes takes time. And if an agent forgets or rushes it, the next person picking up the ticket is flying blind.

Rezolve.ai’s SideKick 3.0 steps in here.

SideKick 3.0 is context-aware and integrated into the full ticketing conversation. It reads employee requests, agent responses, and system actions and automatically generates concise, actionable ticket summaries and internal notes.

So instead of this:

“User said something about access… I think they need Adobe?”

You get this:

“Employee requested Adobe Illustrator access for design work. Verified role eligibility. Sent approval to manager. Pending response.”

Agents save time. Collaboration improves. Handoffs are seamless. And compliance teams love having clean, searchable audit trails.

SideKick 3.0 doesn’t replace human effort. It elevates it — by handling the grunt work and freeing agents to focus on problem-solving.

Proactive Notifications That Employees Actually Appreciate

Support shouldn't only react, but it should also anticipate. Rezolve.ai shines in this proactive role. It can send alerts, nudges, and reminders as soon as a ticket is created or is about to be created.

Take something simple, like password expiration.

Instead of the usual “I can’t log in!” flood of tickets after credentials expire, Rezolve.ai sends a message three days before:

“Hi Anjali, your domain password will expire in 3 days. Click here to reset now and avoid login issues.” This saves time for everyone. IT doesn’t get 200 last-minute tickets. Employees aren’t locked out of their systems. And it’s not just passwords. Rezolve.ai can trigger proactive notifications for:

• Software license expirations

• Hardware pickup reminders

• Mandatory training deadlines

• Scheduled maintenance windows

• Policy acknowledgment confirmations

All within Teams or Slack. No more missed emails. No more surprised users. Just calm, timely reminders that keep everything moving.

Why This Matters for Employee Engagement?

When employees feel ignored, support becomes a bottleneck. When they feel informed, it becomes an enabler. If there’s one thing the modern knowledge workers want, it’s flow - the sense that everything is in motion, moving forward, and well-connected.

Rezolve.ai brings that flow to support.

• When someone requests help, they get acknowledgment in seconds

• When something moves forward, they’re automatically updated

• When they’re needed for approval, the action is contextual and frictionless

• When a deadline approaches, they’re reminded before it becomes a crisis

And all of this happens without switching tabs, refreshing portals, or waiting on hold.

The result? A support experience that doesn’t feel like support at all. It just feels… smooth.

Real-World Example: From 10 Follow-Ups to Zero

Let’s say you’re an HR manager. A new joiner raises a ticket about her health insurance documents not showing up on the portal. With traditional tools, here’s what might happen:

1. New joiner emails to the HR.

2. HR raises a ticket.

3. New employee gets no response for 48 hours.

4. He/she follows up via chat.

5. HR checks with IT.

6. IT responds, but doesn’t update the ticket.

7. HR updates the employee manually.

8. The new employee still isn’t sure it’s fixed.

Now, here’s what happens with Rezolve.ai:

• The employee messages Teams: “Can you help me with my insurance documents?”

• Rezolve.ai creates a ticket and confirms it's been assigned.

• As the agent starts work, the employee gets automatic status update.

• When a fix is applied, the employee gets a proactive notification:

“Your issue is resolved. Please check your documents again.”

• Employee confirms it’s fixed - all inside MS Teams. No manual follow-ups. No confusion. Total transparency.

That’s engagement. That’s flow!

Empowered Employees Are Engaged Employees

Employee engagement doesn’t come from off-sites, pizza parties, or motivational posters. It comes from the everyday experience of being heard, helped, and respected. That is what elevates the employee CSAT. Rezolve.ai helps companies achieve that by making support transparent, proactive, and embedded into daily work.

It’s a small shift - from “raise a ticket and wait” to “ask and know” but it makes a huge difference. Because when people feel informed, they feel in control. When they feel in control, they perform better. And when support runs like this… most employees won’t even call it “support.” They’ll just call it how work should be.

Discover the potential ROI and more reasons to implement AI support for your employees - [Book a Demo]